Learning & Development Trainer (Exempt)

Responsibilities

• Deliver an enriching experience to team members every day.
• Maintain a positive, self‑motivated, enthusiastic and team‑oriented attitude.
• Use excellent interpersonal, communication and organizational skills.
• Lead groups with confidence and warmth while facilitating presentations, trainings and classes.
• Manage competing priorities and multiple deadlines in a fast‑paced, detail‑oriented environment.
• Work accurately with detailed, confidential information.
• Perform job tasks with minimal supervision, multitask and adapt to organizational changes while maintaining compliance with company policies and federal and state employment regulations.
• See projects through to completion, demonstrate great follow‑through and act as a proactive problem solver.
• Approach each interaction with integrity, ensuring decisions and recommendations reflect fairness, consistency and respect.
• Thrive in fast‑paced, potentially high‑pressure environments while providing a warm welcome and a safe, secure atmosphere for all.
• Reflect a passion for genuine hospitality and a commitment to enriching lives through actions and behaviors.
• Report to the Learning and Development Manager to create and deliver engaging, high‑quality learning experiences that strengthen service excellence across the property, facilitating classes, leading and supporting departmental training.
• Provide real‑time coaching, on‑the‑floor observation and partner with HR and operational leaders to reinforce skills and behaviors that shape the guest experience.
• Engage the operations team to support training needs, facilitate department and team training as well as leadership development training while maintaining brand‑standard initiatives.
• Administer and maintain the LMS platform, including course and curricula set‑up and curation, system analytics, user activity reporting and resolution of all team member‑related LMS issues.
• Assist with program design, facilitate engaging instructor‑led training and help launch