Learning & Development Specialist (Hybrid - Charlotte, NC or NYC, NY)

About the role

Our Customer is a leading global, diversified information, services and media company with more than 360 businesses, including financial services, medical information and services, cable television networks (A&E, HISTORY, Lifetime, ESPN), 33 television stations, 24 daily and 52 weekly newspapers, digital services, and nearly 250 magazines worldwide. We are seeking a Learning & Development Specialist on a contract basis to support their business needs. This hybrid role allows candidates to work out of Charlotte, NC or NYC, NY, with a requirement of 3 days onsite per week (Tuesdays are anchor days; employees choose the other two onsite days). Prior to coming onsite, contractors must attest to being fully vaccinated according to CDC guidelines.

Responsibilities

• Conduct needs analyses to identify knowledge gaps and assess learning requirements
• Design and develop multi-modal learning solutions
• Write instructional materials for technical learning, including step‑by‑step documentation
• Curate and customize partner and vendor content to meet specific business needs
• Facilitate virtual and in‑person instructor‑led programs and presentations for a variety of audiences
• Draft company‑wide communications regarding technical changes and updates
• Collaborate effectively within a highly collaborative team environment
• Develop high‑quality templates and processes for learning solutions
• Stay current on industry trends to ensure learning solutions remain innovative and modern
• Evaluate learning solutions for effectiveness and impact in partnership with the User Experience team

Qualifications

• 1–3 years of experience developing and facilitating virtual and in‑person training and learning solutions
• Prior customer service or project management experience preferred
• Knowledge of adult learning theory and instructional design methodologies
• Bachelor’s degree or equivalent experience in education, instructional design, communications, or a related field preferred
• Strong written and verbal communication skills
• Ability to write and present clear, engaging technical instructions
• Strong organizational and time‑management skills with the ability to prioritize tasks and meet deadlines
• Proficiency in Microsoft Office tools
• Comfortable learning and using new technology platforms
• Experience with or knowledge of learning management system administration preferred
• Creative and innovative mindset with an interest in improving user engagement and technology adoption
• Familiarity with generative AI tools preferred
• Strong attention to detail, particularly in communications and documentation

Benefits

• Medical, Dental, and 401k (no match)
• Perks available through our 3rd Party Employer of Record (available upon completion of waiting period for eligible engagements)

Pay

We offer a competitive salary range for this position; most candidates are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Schedule

This is a hybrid contract role requiring 3 days onsite per week. Tuesdays are anchor days; employees choose the other two days they work onsite. Candidates can work out of Charlotte, NC or NYC, NY.