Learning, Development & Quality Assurance Manager

About the role

We are seeking a passionate and experienced Learning, Development & Quality Assurance Manager to lead our learning, development, service excellence, and quality assurance initiatives at Hurawalhi Maldives, a luxury 5-star adults-only resort. This role ensures our guest experience consistently reflects the highest standards of luxury hospitality and Forbes Travel Guide standards.

The resort features 90 villas and is renowned for its epic culinary journeys, including the largest all-glass underwater restaurant, 5.8 Undersea Restaurant.

Responsibilities

• Forecast and identify training needs based on business requirements and team development.
• Design, evaluate, and facilitate training programs for all levels of staff.
• Coach and develop departmental trainers, supervisors, and managers.
• Work closely with Heads of Departments (HODs) to strengthen service culture and operational standards.
• Monitor guest feedback, quality results, and training effectiveness.
• Identify service gaps and drive continuous improvement initiatives.
• Maintain accurate training records, quality reports, action plans, and performance dashboards.
• Manage training budgets and resources effectively.

Requirements

• Minimum 3 years of experience in a similar role within a luxury hotel or resort.
• Bachelor’s degree in Hospitality, HR, Learning & Development, Quality Management, or a related field.
• Strong knowledge of Forbes Travel Guide standards and luxury hospitality.
• Proven experience in training, coaching, quality audits, and service excellence.
• Strong leadership, motivational, communication, presentation, and interpersonal skills.

Benefits

• Accommodation provided.
• Food and laundry services included.
• Access to team shop and indoor & outdoor activities (e.g., team pool, gym, paddle sports, tennis, badminton, billiards).
• Opportunities for career growth and development in a company focused on employee well-being and happiness.