Learning & Development Program Operations Consultant

About the role

More than a career – a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Responsibilities

• Coordinate end-to-end logistics for cohort-based, virtual, in-person, and hybrid programs.
• Manage participant rosters, registrations, calendars, invitations, attendance, completions and related program activity.
• Coordinate participant, manager, facilitator, and vendor communications.
• Prepare and distribute agendas, materials, pre-work, assessments, and follow-up resources.
• Schedule sessions, facilitators, meeting spaces, technology, and other delivery requirements.
• Provide day-of program support and resolve routine participant or facilitator issues.
• Maintain accurate program files, checklists, templates, and delivery records.
• Monitor timelines and escalate scheduling conflicts, delivery risks, and participant concerns.
• Partner with the Learning Operations and Insights Consultant to maintain accurate enrollment, attendance, and completion data.
• Recommend improvements to program workflows, communications, and participant experiences.

Requirements

• Bachelor’s degree and 1+ year(s) of work-related experience OR HS/GED and 5+ years relevant work experience in lieu of a degree.
• A relevant master’s degree can be considered in lieu of bachelor’s degree and one year of experience.

Qualifications

• Two or more years of experience coordinating programs, events, projects, or employee-facing initiatives.
• Experience supporting learning and development, talent management, human resources, or enterprise-wide programs is preferred.
• Strong organizational, communication, coordination, and follow-through skills.
• High attention to detail and ability to manage multiple priorities.
• Proficiency with Microsoft 365 tools.
• Experience in learning and development, talent management, or HR is preferred.

Mobility Classification – Hybrid

Travel Requirements: 15–25%

Relocation Assistance Provided (as applicable)

This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.