Learning Delivery Associate

About the role

This is a hybrid role that combines training delivery and customer service support. The successful candidate will lead new hire and ongoing training classes as business needs require. During periods when training is not in session, the individual will provide exceptional customer service by handling inbound customer calls and assisting with issue resolution.

Responsibilities

• Supporting training department by performing work educating, testing, and coaching new hires to a specified account using curriculum and materials specialized to a particular account.
• Conduct new hire training in a classroom setting.
• Conduct follow-up one-on-one training when necessary.
• Conduct refresher training sessions.
• Conduct certification sessions.
• Attend training meetings.
• Attend training/quality assurance meetings.
• Aid training department with any other necessary functions.
• Conducts phone time when not facilitating a class or assisting with other training duties.

Requirements

• Possession of a High School Degree, GED or other equivalent education; Associates degree preferred.
• Minimum 6 months of experience in training and/or customer service or call center environment.

Qualifications

• Demonstrated knowledge of adult learning techniques and best practices in training delivery.
• Demonstrated knowledge of specific account provisions, products, and policies.
• Excellent communication skills, both oral and in writing.
• Effective listening skills.
• Proficiency in presentation skills.
• Knowledge of Microsoft Word, Excel, and PowerPoint.

Skills

• Ability to communicate effectively both orally and in writing.
• Ability to listen effectively.
• Ability to present effectively.
• Ability to adapt to different teaching methods.
• Ability to handle multiple tasks simultaneously.

Benefits

Competitive base pay with performance-driven incentives
Comprehensive benefits including medical, dental, vision, and 401(k)
Career development through Alorica Academy's open-access courses
Real opportunities to grow within a global organization
Access to our employee assistance program

Pay

$18/hr

Schedule

Full Time