Learning Delivery Associate

About Us

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Supporting Training Department

• Conduct new hire training in a classroom setting
• Conduct follow-up one-on-one training when necessary
• Conduct refresher training sessions
• Conduct certification sessions
• Attend training meetings
• Attend training/quality assurance meetings
• Aid training department with any other necessary functions
• Conduct phone time when not facilitating a class or assisting with other training duties

Minimum Education and Experience

• Possession of a High School Degree, GED, or other equivalent education
• Associates degree preferred
• Previous experience in training and/or customer call center experience

Knowledge, Skills And Abilities

• Demonstrated knowledge of adult learning techniques and best practices in training delivery
• Demonstrated knowledge of specific account provisions, products, and policies
• Excellent communication skills, both oral and written
• Effective listening skills
• Proficiency in presentation skills
• Knowledge of Microsoft Word, Excel, and PowerPoint

Physical Demands

• Ability to stand while conducting training classes
• Ability to travel to centers to deliver training or to monitor, evaluate, and coach team members

Why Alorica?

• Our culture shows up in how we work together, support each other, and show up for our clients.
• We're bold enough to challenge conventions and take smart risks.
• We're committed to delivering results that matter, no matter what it takes.
• We're passionate about making customer experiences that actually work.

TIDE

Our connection group built around real conversations, shared experiences, and genuine belonging.

MLBA (Making Lives Better at Alorica)

Employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most.

What We Offer

• Competitive base pay with performance-driven incentives
• Comprehensive benefits including medical, dental, vision, and 401(k)
• Career development through Alorica Academy's open-access courses
• Real opportunities to grow within a global organization
• Access to our employee assistance program
• A collaborative, inclusive culture where innovation happens

Our Values

• Bold – We challenge conventions and take smart risks
• Relentless – We deliver results, no matter what it takes
• Connected – We work as One Alorica
• True – We show up as our authentic selves, every single day
• Ready to Join Us? If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk.

Disclaimer

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification. #AloricaUSA #AloricaJobs