Learning and Development Specialist

Position Overview

The Learning & Development Specialist serves as a training resource across Corporate and Contact Center functions. Key responsibilities include coordinating and delivering learning opportunities that build foundational skills, support day-to-day performance, and extend education to Employee Resource Groups. This role executes learning opportunities in support of the L&D strategy and partners with the People Team to achieve organizational development goals. The L&D Specialist also manages the day-to-day functions of the Learning Management System, ensuring accurate records, content availability, and system integrity.

Responsibilities

• Partner with Contact Center stakeholders and managers to identify learning gaps and training needs for individual contributors, supporting key programs such as Development for All and the Bridge Academy.
• Facilitate engaging in-person and virtual instructor-led training sessions for individual contributors and specialized audiences, including Employee Resource Groups (ERGs).
• Maintain and optimize the Learning Management System, including course creation, assignments, enrollment, attendance tracking, reporting, and troubleshooting.
• Coordinate end-to-end training logistics, including scheduling, communications, materials, and session execution.
• Generate regular reports and dashboards on training metrics, outcomes, and program participation.
• Contribute to the design and development of learning programs, courses, and job aids.
• Leverage AI-powered tools and technologies to enhance learning content creation, delivery, and overall efficiency.
• Collect and evaluate participant feedback to drive continuous improvement in learning programs.
• Support new program launches and ongoing L&D initiatives.
• Perform additional duties as needed, including supporting People Team initiatives and providing coordination support for Employee Resource Groups (ERGs) such as event planning and other tasks as needed.

Essential Functions

• Training Delivery & Facilitation: 30%
• LMS Administration & Maintenance: 30%
• Training Coordination & Operations: 20%
• Instructional Design Support & Program Improvement: 20%

Job Requirements

• Bachelor's degree in Instructional Design, Human Resources, Organizational Development, related field, or equivalent experience
• 2–3 years of experience in a training coordinator, training specialist, or L&D role
• Experience facilitating and creating learning opportunities for diverse audiences in a contact center or corporate environment
• Hands-on experience managing the day-to-day operations of a Learning Management System
• Familiarity with AI-powered tools and technologies
• Experience with e-learning authoring tools (e.g., Camtasia, Captivate, Vyond) preferred
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Strong written and verbal communication skills; must have strong presentation/delivery skills
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, Teams)
• Able to work effectively both independently and as part of a team
• Able to travel up to 15%

Salary Range (Chattanooga, TN):

$60,000 to $70,000 Annual Bonus Potential: 5%

Minimum Physical Requirements

• Regularly listen, talk, and hear
• Frequently use hands and fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone
• Occasionally lift and/or move up to 15 pounds
• Close vision, distance vision, and ability to adjust focus
• Moderate to low noise level in the work environment

Equal Opportunity Employer