Learning and Development Chiller Subject Matter Expert

About the role

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, seeks a Chiller Subject Matter Expert to serve as a critical bridge between Engineering, Product Development, Learning and Development, and the Field (mechanics, HVAC leadership, branch and regional teams).

Responsibilities

• Serves as the Learning and Development Subject Matter Expert for York chiller products, maintaining deep technical knowledge of product design, operation, troubleshooting, startup, controls, and refrigerant systems across the chiller portfolio.
• Acts as a bridge between Engineering, Product Development, Learning and Development, and field operations, ensuring technical knowledge is accurately translated, transferred, and applied across all groups.
• Partners with product engineering teams to stay current on design changes, new product introductions, engineering bulletins, and known issues, and translates that information into field-ready and learning-ready formats.
• Drives collaboration with engineering, field and learning teams to develop, review, and validate technical training content, ensuring accuracy, relevance, and appropriate depth for the target audience.
• Can step in to support instruction of courses with new mechanics to experienced HVAC leaders.
• Gathers and synthesizes field feedback, common failure modes, recurring service challenges, and skill gaps, and channels that intelligence back to engineering, product development, and L&D teams to inform priorities.
• Mentors and coaches chiller mechanics, field engineers, and technical trainers, building technical confidence and capability through formal and informal development interactions.
• Supports the development of documents, learning materials, job aids, quick-reference guides, troubleshooting trees, and other field-facing resources that make complex product information accessible.
• Participates in product design reviews, field quality reviews, and cross-functional working sessions, representing the field perspective, gathering information for learning modules, and technician experience.
• Supports creation or use of lab equipment, chiller training units, and simulation environments at the JADEC facility, ensuring training assets reflect current product configurations.
• Evaluates and recommends new tools, technologies, and approaches for knowledge transfer, including AR/VR, simulation, digital job aids, and other emerging platforms.
• Builds and sustains relationships with regional and branch leadership, field service managers, and HVAC leaders to stay connected to the realities of field execution.
• Contributes to the development of competency frameworks, skill assessments, and technical certification pathways for chiller mechanics and service technicians.
• Tracks and reports on product knowledge gaps, training effectiveness, and field readiness metrics, making data-informed recommendations for continuous improvement.
• Stays current on industry trends, codes, standards, and competitor offerings relevant to the chiller market.

Requirements

• Deep, hands-on expertise with York chiller products is non-negotiable. Ten or more years of experience with York chillers is ideal, including operational checks, monitoring, troubleshooting, startup, controls, and refrigerant management across multiple chiller platforms (centrifugal, screw, air-cooled, absorption).
• Experienced -- Ten or more years of experience in chiller service, engineering, or product support, with a strong preference for time spent at Johnson Controls or in a closely related role.
• Cross-Functional -- Demonstrated ability to work effectively across engineering, product development, field operations, and learning/training teams. Comfortable navigating different cultures, priorities, and communication styles.
• Articulate -- Exceptional ability to translate complex technical concepts into clear, digestible information for audiences ranging from new mechanics to senior engineers to HVAC leadership. Strong written and verbal communication skills.
• Relational -- A natural relationship builder who earns trust across groups and is sought out as a go-to resource. Skilled at influencing without authority.
• Mentor-Minded -- Track record of developing others, whether through formal training, informal coaching, or on-the-job mentoring of chiller mechanics and technicians.
• Learner -- Genuine intellectual curiosity and a drive to continuously deepen technical knowledge. Comfortable admitting what they don't know and actively seeking to close gaps.
• Education -- Bachelor's Degree in Engineering, HVAC/R Technology, or a related technical field preferred. Equivalent combination of education and extensive hands-on experience will be considered.

Qualifications

• Bachelor's Degree in Engineering, HVAC/R Technology, or a related technical field preferred.
• Equivalent combination of education and extensive hands-on experience will be considered.

Skills

• Technical -- Deep, hands-on expertise with York chiller products is non-negotiable.
• Experienced -- Ten or more years of experience in chiller service, engineering, or product support, with a strong preference for time spent at Johnson Controls or in a closely related role.
• Cross-Functional -- Demonstrated ability to work effectively across engineering, product development, field operations, and learning/training teams.
• Articulate -- Exceptional ability to translate complex technical concepts into clear, digestible information for audiences ranging from new mechanics to senior engineers to HVAC leadership.
• Relational -- A natural relationship builder who earns trust across groups and is sought out as a go-to resource.
• Mentor-Minded -- Track record of developing others, whether through formal training, informal coaching, or on-the-job mentoring of chiller mechanics and technicians.
• Learner -- Genuine intellectual curiosity and a drive to continuously deepen technical knowledge.

Benefits

This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

Pay

Hiring Salary Range: $95,000 - $130,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.)

Schedule

N/A