Learning Analytics & Reporting Manager

About The Role

Our client, a Big 4 Consulting Firm, is seeking a Content Vendor Catalog Manager to join their Learning & Development (L&D) Content Services function. This role operates at the intersection of the enterprise content vendor ecosystem, data analytics, technology enablement, and stakeholder management — ensuring alignment with business priorities and learner needs.

Key Responsibilities

• Manage content catalog by applying library science principles, including taxonomy, classification, skills-to-framework mapping, and metadata standards.

• Cook with vendors to intake and update content catalogs at established cadences; troubleshoot catalog, data, and course issues as they arise.

• Apply deep knowledge of regulatory bodies such as NASBA (CPEs) and State Bar Association (CLEs).

• Conduct research, data entry, and writing, with demonstrated skills in data analysis, wrangling (manipulation and standardization), visualization, and storytelling.

Reporting & Analytics

• Maintain recurring reporting cadences with stakeholders, including quarterly updates, year-in-review presentations, and line-of-service deep dives.

• Normalize and segment usage data by headcount, staff level, and vertical to produce per-capita metrics and actionable insights for stakeholders.

Technology & Automation

• Design, build, and maintain course usage dashboards, automated workflows, and lightweight applications using Power Platform tools (Power BI, Power Apps, Power Automate), with a focus on self-service accessibility for stakeholders.

• Explore, implement, and create AI-powered solutions to streamline operations, auto-generate insights from learning data, and develop template prompts for stakeholder analyses.

• Apply AI-driven solutions to ad hoc process administration, driving efficiency, accuracy, and improved stakeholder experience.

Program & Vendor Operations

• Drive vendor onboarding/offboarding implementations and large-scale catalog migrations.

• Troubleshoot data and learner issues.

• Understand overall program and learning objectives and how individual tasks support them.

General Expectations

• Multi-task proactively, solving issues and problems in real time.

• Maintain high attention to detail and quality.

• Proofread and edit materials for accuracy and clarity.

• Manage workloads based on client timelines and quality requirements.

• Think critically about tasks and provide suggestions on how to improve processes when needed.

• Collaborate with the team, asking for and providing help when needed.

• Adapt to ad hoc requests in addition to daily tasks with agility.

• Create innovative ideas and solutions to support the development of learning materials.

Qualifications & Requirements

• Competencies:

  • A client service mindset with high responsiveness to stakeholder, vendor, and learner needs.

  • Ability to manage multiple priorities simultaneously.

  • Strong presence and communication skills.

  • Strong project management skills.

  • Self-sufficient with strong initiative and willingness to learn.

• Technical Skills:

  • Strong knowledge of Microsoft 365 applications and cloud-based tools, including Excel, Word, PowerPoint, Outlook, Teams, SharePoint, and OneDrive.

  • Proven ability to design and build solutions using Power BI (including Power Query), Power Apps, and Power Automate — such as dashboards, automated workflows, and lightweight applications.

  • High proficiency in Excel, including formulas, pivot tables, data manipulation, and reporting.

  • Experience managing and synthesizing multiple large data sets to create normalized charts and data sets.

  • Workday/HR data familiarity.

  • Data-driven storytelling and strong analytical skills.

• Experience & Education:

  • Ability and experience in managing people.

  • Experience in a professional services firm or equivalent.

  • 3–7 years of training and development experience.

  • High school diploma required; bachelor’s degree preferred.