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About Us

Support EXP was born from a frustration — not with people, but with process. Our founder spent years leading high-performance teams in banking and saw firsthand the blind spots: score-centric training that didn’t connect, dashboards that didn’t explain the “why,” and a leadership gap when it came to transforming customer experience into lasting performance. We knew there had to be a better way — not just to measure performance, but to inspire it.

What started as a passion to do better became a purpose-driven business: helping banks and credit unions go beyond the score to uncover what’s really happening — and fix what’s broken fast. Grounded in values. Rooted in purpose.

In our earliest years, we focused on one thing: listening. We sat with leaders, coaches, frontline managers, and customers — hearing where things fell apart and what success actually looked like. This shaped our earliest solutions: real-time voice-of-customer tools and performance frameworks that spoke to the real issues banks and credit unions were struggling with. We built voice-of-customer (VoC) tools that translated customer insight into coaching clarity. We helped organizations focus their training efforts. And we earned our place as a trusted partner — not just a vendor — to financial institutions across the U.S.

“Support EXP was founded to help shine a light on what’s often hidden: how financial consumers actually feel, and how that experience drives trust, loyalty, and long-term success for banks and credit unions. That vision began with one voice and has grown into a mission that now includes a vast multitude of voices across the country.”

Rhonda Sheets
Founder, CEO of Support EXP

Our Mission

Support EXP is a trusted partner to financial institutions navigating change, growth, and customer experience transformation. We serve institutions of all sizes, from credit unions to community and regional banks. Our mission is simple: deliver real-time intelligence that drives experience, performance, and cultural alignment.

We’ve grown into much more than a vendor. Support EXP is now a platform. A framework. A movement. And we remain rooted in the belief that started it all: You can’t fix what you can’t see — but when you do see it, you can transform it.

Our Impact

Our real-time intelligence tools help institutions move from lagging metrics to leading action. From generic training to instinctive coaching. From surface scores to lasting transformation.

• Equipped leaders to lead with clarity — and coached entire organizations through change, growth, and uncertainty.
• Helped teams navigate complex mergers and cultural shifts.
• Empowered over 5,000 frontline managers with real-time coaching tools.
• Accelerated digital transformation by making CX performance measurable — even in fully remote, self-service, and tech-forward environments.
• Made the invisible visible — so that customer experience becomes more than a concept, and is consistently shown in daily execution.

Our Solutions

Our performance management tools have evolved into a powerful ecosystem of solutions:

• Insight Builder – Translates customer feedback into actionable coaching.
• Relationship Builder – Strengthens customer relationships through targeted engagement.
• Team Builder – Enhances team performance with real-time insights and development tools.

Behind it all, our CX Managed Services, expert coaching, and advanced research capabilities ensure that execution doesn’t stall.