League Quality Leader

About the role

The League Quality Leader (LQL) is the end-to-end owner of Quality, Customer Experience, and Circularity across an entire League within Power Products NAM. This role provides strategic direction, ensures robust governance, and drives Product and Process robustness, prevention maturity, reliability, and environmental performance across all offers in the league. The LQL acts as the single point of accountability for quality, systemic customer issues, and circularity outcomes.

Responsibilities

• Strategic Quality & Customer Leadership: Define and deploy the League Customer Satisfaction & Quality strategy, including long-term roadmap quality requirements, customer experience goals, and reliability expectations. Challenge engineering, product management, and manufacturing to ensure VOC, field performance data, and customer escalations are translated into actionable improvements. Serve as the Customer Advocate for the league, ensuring transparency, urgency, and cross-functional alignment on customer-facing issues.
• Governance & Decision-Making: Lead league-level governance: Offer Safety Committee, Board of Change (BOC), OSRC / Release Readiness, Critical Issue Reviews. Make strategic decisions on derogations, stop deliveries, containment strategy, and systemic design or process risks. Ensure full application of PEP, I2P, DfSR, Quality Alerts, and reference quality processes across all offers.
• Prevention, Design Robustness & Reliability: Drive maturity of prevention tools including Design & Process FMEA, APQP/PPAP, reliability testing and data analytics, 8D systemic problem solving. Anticipate risks early in design cycles and enforce reliability gates, design assurance thinking, and life-cycle robustness reviews.
• Sustainability, Circularity & Environmental Stewardship: Lead the Circularity Highway for the league: reuse, repair, refurbishment, scrap reduction, material recovery, and backward flows. Own League CO₂ performance and drive eco-design integration into legacy releases and life-cycle extensions. Partner with sustainability teams to embed environmental KPIs into offer governance and operational reviews.
• People Leadership & Capability Building: Lead and develop Offer Quality Leaders (OQLs) and Customer Advocate Experts. Create high-performance routines, standardized methods, and shared tools to elevate quality capability across teams. Cultivate a culture of empowerment, accountability, continuous improvement, and customer passion.

Success indicators

• League Quality Metrics, warranty, reliability, and systemic issue metrics
• Quality governance maturity and stakeholder alignment
• Reduction in CO₂ footprint, scrap, rework, and circularity waste streams
• Speed and effectiveness of escalations and customer problem resolution
• Predictable execution of PEP/I2P processes and regulatory readiness

Key interfaces

• Offer Quality Leaders (direct)
• Engineering, TEX, Labs
• Supplier Quality & Plant Quality
• Marketing, Customer Care Center, Front Office
• Sustainability, DfSR & EcoDesign teams
• Global CS&Q network

Qualifications

• BS in Mechanical, Industrial, Electrical Engineering (preferred)
• 12+ years in Quality, Manufacturing, R&D, Industrialization, or Reliability
• Expert understanding of quality processes (8D, FMEA, PPAP/APQP, reliability)
• Strong leadership, team management, communication, and stakeholder management skills
• Ability to influence across large, matrixed organizations
• Travel required (domestic/international as needed)

Pay

For this U.S. based position, the expected total pay range is USD 168,800 – USD 253,200 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Benefits

• Care for Yourself and Your Family: medical (with member reward points), dental, vision, and basic life insurance; Benefit Bucks (credits to apply towards your benefits); flexible work arrangements; paid family leaves; well-being programs; 12 holidays per year; 20 days of paid time off per year (pro-rated in the first year of employment based on start date).
• Invest and Plan Your Future: competitive base salary; short-term incentives or sales incentives; opportunities to own company shares (eligibility depends on start date); 401(k) + match.
• Grow Your Skills and Career: ongoing performance and development conversations; Senior Talent Program; global career opportunities; access to Schneider Career Hub for new positions, projects, and mentors; learning platforms like Coursera.
• Team Up in the Workplace: project opportunities on the Schneider Career Hub; smart ways to collaborate; recognition program (including service anniversary); engagement survey; inclusive, caring workplace.
• Support Your Community: volunteer leave; programs through the Schneider Electric Foundation; initiatives that support youth education; military leave benefits.

Schedule

Travel required (domestic/international as needed).