Leadership Team Service

About the role

The Service Manager role serves as a developmental step toward the General Manager position. Team members who demonstrate consistent operational excellence, leadership maturity, and alignment with Red Door’s values are considered for future advancement. Red Door invests in its leaders who embody genuine hospitality, strong communication, and the ability to create memorable moments every shift.

Responsibilities

• Lead daily FOH operations, including pre-shift meetings, service flow, and end-of-shift responsibilities.
• Model Red Door standards of professionalism, hospitality, and accountability on the floor.
• Train, coach, and develop servers, hosts, bartenders, and support staff to uphold service steps and brand expectations.
• Provide ongoing feedback and recognition to build confidence and maintain morale.
• Foster a respectful, inclusive, and team-driven culture aligned with Red Door values.
• Actively engage with guests throughout the service to ensure a genuine connection and their complete satisfaction.
• Maintain a visible leadership presence on the floor during peak business periods.
• Uphold a “Leave Your Troubles at the Door” attitude—creating a welcoming, elevated environment for guests and team alike.
• Oversee daily service checklists, opening/closing duties, and cleanliness standards.
• Support beverage execution by collaborating with bartenders on feature cocktails, wine service, and responsible alcohol standards.
• Manage cash handling, comps, voids, and daily reports accurately and responsibly.
• Communicate shift details, wins, and challenges to the leadership team through end-of-shift notes or recaps.
• Support inventory, ordering, and supply control as assigned by management.
• Partner closely with the Culinary Partner, Kitchen Manager, and BOH leadership to ensure seamless timing between front and back of house.
• Maintain proactive communication with the General Manager and Managing Partner regarding staffing, guest feedback, and operations.
• Contribute to leadership meetings and team initiatives focused on continuous improvement.

Qualifications

• Minimum 2-4 years of leadership experience in a full-service or upscale restaurant.
• Strong understanding of restaurant service, floor management, and guest relations.
• Availability to work a flexible schedule, including nights, weekends, and holidays.
• Prioritization and multitasking skills, with the ability to remain calm under pressure.
• Outgoing, approachable, and calm under pressure.
• Passionate about people, service, and hospitality.
• Organized and detail-oriented with a hands-on approach to leadership.
• Strong communicator who listens, coaches, and collaborates.
• Team-focused, dependable, and committed to the Red Door mission.

Benefits

• Medical, Dental, Vision & Pharmacy Benefits
• Company-provided Life Insurance & AD&D Insurance
• Short-Term Disability
• 401(k) With Employer Match (age 21 & older)
• Perks & Rewards: Competitive pay + quarterly bonus
• Paid Time Off
• Business Casual Work Attire
• Meal Discount