Leadership Development Program

About the role

Launch your leadership journey with the Leadership Development Program, where you’ll gain hands-on experience learning how to run and lead a successful Car Care Center from the ground up. In this role, you’ll rotate through key areas of the business—from customer service and sales to operations and financial performance—building the skills needed to step into leadership positions. You’ll work alongside experienced leaders, learning how to coach teams, manage daily operations, and drive results while delivering exceptional customer experience. If you’re motivated to grow, ready to lead, and excited about making an impact, this program is your fast track to a dynamic leadership career.

Responsibilities

• Manage daily Car Care operations, including financial performance, payroll, expenses, inventory, staffing, and shop efficiency.
• Monitor sales and financial results, implementing action plans to achieve performance and profitability goals.
• Recruit, develop, schedule, coach, and manage employees to maintain productivity, quality, and customer service standards.
• Partner with Area/Regional leadership on hiring, compensation, promotions, performance management, and terminations.
• Deliver a positive customer experience by resolving concerns, addressing complaints, and identifying opportunities to meet additional member/customer needs.
• Maintain a safe, compliant workplace by enforcing safety standards, investigating incidents, and implementing corrective actions.

Qualifications

• High school diploma, GED, and/or technical school certification required.
• Valid driver’s license required.
• Two or more years of leadership experience, including managing direct reports and delivering face-to-face customer service.
• Strong business and financial acumen, with the ability to analyze performance, identify opportunities, assess risks, and make sound business decisions.
• Proven ability to lead teams, build effective partnerships, and achieve results through collaboration and accountability.
• Results-oriented leader who takes initiative, thinks strategically, and aligns decisions with organizational goals.
• Effective communicator who builds productive relationships with leaders, peers, employees, partners, and customers to drive business success.

Preferred: Bachelor’s Degree preferred.

Work Environment

• May experience loud noises and odors intermittently in the shop environment.
• Involves standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight).
• Must be able to work in the heat; some locations do not have air conditioning (fans are present in all facilities).
• Must be able to maintain working on your feet in a concrete facility for the entire work shift.

Benefits

• Health & Wellness: Medical plans with multiple coverage options (including HSA eligibility), prescription drug coverage, dental and vision benefits, and an Employee Assistance Program.
• Financial Protection & Insurance: Company-paid basic life insurance; optional supplemental life, dependent coverage, short-term and long-term disability, critical illness, accident, and pet insurance.
• Retirement & Savings: 401(k) plan with 3% automatic deferral upon eligibility, employee contributions from 1% to 50% (pre- or post-tax), 50% company match on contributions up to 6% (immediate vesting), and an additional 4% company contribution each pay period (100% vested after three years). Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
• Time Off & Leave: Accrual-based Paid Time Off (PTO) starting at up to 12 days annually for full-time employees (accrual increases with tenure); 10 company-paid holidays annually, plus 1 mental health day, 2 floating holidays, and 1 volunteer day. Paid leave programs include parental, bereavement, jury duty, and military leave.
• Career Growth & Education: Tuition assistance up to $5,250 annually (80% covered by ACG), professional certification support with 100% reimbursement for eligible programs, and opportunities for career development and advancement.
• Additional Perks: Complimentary AAA membership with roadside assistance and travel discounts, adoption assistance program.

Pay

Leadership Development roles earn a competitive salary of $55,000–$80,000 annually with annual bonus potential based on performance.