Leader In Training (Part-Time)

About the role

The Leader in Training (LIT) and Floor Leader position’s primary responsibility is to fulfill our mission statement: “To create the most enjoyable shopping experience possible for our Guests.” The LIT and Floor Leader performs a variety of sales, merchandising and operational tasks assigned by store management (e.g. cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities).

Responsibilities

• Works directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide leadership.
• Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest.
• Answer questions regarding the store and its merchandise, recommend, select, and help locate or obtain merchandise based on Guest needs and desires, and anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience.
• Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team.
• Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Remain consistent on personal sales, as well as looking for opportunities to impact Teammates’ presentations with the Sales Presentation Guide (SPG).
• Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management.
• Meet or above performance standards in all Buckle business builders and guest loyalty including fit appointments, Buckle credit card and guest connect.
• Investigate and navigate how to expand Guest selection through inventory Manager, advanced product search, iPad apps, etc.
• Maintain and build good Guest relationships to develop a client based business.
• Lead by example with a high level of showmanship, excellent customer service and attentiveness.
• Recognize and communicate Guest Levels with the Team.
• Coachable – allows Manager to educate them in their sales presentation.
• Consistently perform leadership actions and maintain high standards, whether or not the Manager is present.
• Participate effectively in daily setup, training, impacting and reviewing while effectively utilizing the Performance Tracker.
• Motivate Teammates to initiate and complete daily tasks.
• Create and develop results in your department and balance all DM actions within your segment as well as completing the mid-week check in.
• Show aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store Manager.
• Ensure sales floor is consistently sized and new freight is appropriately displayed.
• Work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs.
• Understand and utilize planner including completion of Opening and Closing Checklists.
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
• Follow all Loss Prevention guidelines, including daily bag and purse checks.
• Execute and teach all Point of Sale (“POS”) procedures.
• Appropriately handle calls from Corporate Office.
• Know Buckle guidelines when handling returns and exchanges.
• Maintain positive attitude when dealing with challenging situations that involve Guests or Teammates.
• Understand and apply the Buckle’s Code of Ethics and all Buckle’s policies, procedures, and handbooks.
• Understand and apply the Buckle’s Code of Ethics and all Buckle’s policies, procedures, and handbooks.
• Complete all scheduled shifts and cover shifts when needed.
• Provide feedback to Store Manager and Leadership Team regarding merchandise handling concerns.
• Communicate any policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner.
• Consistently maintain a clean, organized, and shoppable store to fulfill Buckle’s mission statement.
• Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.

Qualifications

• High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience.