Leader In Training (Full-Time)

Sales Generation and Guest Service

Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest.
Answer questions regarding the store and its merchandise.
Recommend, select, and help locate or obtain merchandise based on Guest needs and desires.
Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience.
Showcase product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team.
Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Remain consistent on personal sales, as well as looking for opportunities to impact Teammates’ presentations with the Sales Presentation Guide (SPG).

Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management.
Provide legendary service throughout the store in these top four areas: Front 5, sales floor, fitting rooms, and the register area.
Knowledgeable of all exchange and return procedures for Guests and exhibit the ability to turn into a showmanship opportunity.
Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals.

Meets or above performance standards in all Buckle business builders and guest loyalty including fit appointments, Buckle credit card and guest connect.
Investigate and navigate how to expand Guest selection through inventory Manager, advanced product search, iPad apps, etc.
Maintain and build good Guest relationships to develop a client based business.
Lead by example with a high level of showmanship, excellent customer service and attentiveness.
Recognize and communicate Guest Levels with the Team
Passion to ask business driven and showmanship questions often to Manager, Team Leaders and all Teammates
Coachable – allows Manager to educate them in their sales presentation
Consistently perform leadership actions and maintain high standards, whether or not the Manager is present.

Teammate Recruiting, Training and Development

Consistently recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals and Teammate Recommend.
Develop skills and assist in leading, directing, motivating and educating new Teammates to meet and achieve Buckle’s accountability, shift orientation, Loss Prevention and sales presentation standards on a daily basis.
Maintain a positive attitude at all times creating a positive floor culture.
Demonstrate personal dress code to encourage and coach the latest fashion in all Teammates and Team Leaders.
Participate effectively in daily setup, training, impacting and reviewing while effectively utilizing the Performance Tracker.
Motivate Teammates to initiate and complete daily tasks
Personal passion to demonstrate, coach, and influence results of denim showmanship and denim fit cards through Teammates and Guests

Create and develop results in your department and balance all DM actions within your segment as well as completing the mid-week check in.
Demonstrate leadership actions during segment:
Awareness of Guests in the store and ensure they are being helped
Demonstrate how to get the Guest involved with product
Be vocal and continuously update fellow leader and Team
Understand and work guys side/gals side to benefit both Teammates and Guests

Visual Merchandise Management

Own and influence product through zone ownership: Product knowledge, placement, passion, preference
Weekly Checklist
Life cycle of product
Track Results
Be able to recognize and assign Zones and projects to Teammates daily with a specific learning goal in mind
Confirm Teammates are following through with Visual Standards, Visual library and Weekly Visual Checklist throughout their shift with a sense of urgency and accountability
Show aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store Manager
Ensure sales floor is consistently sized and new freight is appropriately displayed

Operations

Work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs.
Understand and utilize planner including completion of Opening and Closing Checklists
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
Follow all Loss Prevention guidelines, including daily bag and purse checks
Execute and teach all Point of Sale (“POS”) procedures
Appropriately handle calls from Corporate Office
Know Buckle guidelines when handling returns and exchanges
Maintain positive attitude when dealing with challenging situations that involve Guests or Teammates
Understand and execute all policies regarding payments, exchanges and Loss Prevention practices
Execute and demonstrate all new tools and videos that apply to zone ownership and take initiative in knowing and executing zone ownership questions

Supervisory and Leadership

Comfortable in giving and receiving feedback from peers and Management
Supportive of Leadership
Support personal and store growth
Demonstrate and maintain a professional, mature and stable relationship with all Teammates

Special Projects and Other Duties

Provide feedback to Store Manager and Leadership Team regarding merchandise handling concerns
Communicate any policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner
Consistently maintain a clean, organized, and shoppable store to fulfill Buckle’s mission statement
Understand and apply the Buckle’s Code of Ethics and all Buckle’s policies, procedures, and handbooks