Leader, Home Delivery

Responsibilities

• Liv[e Our Vision, Values and Beliefs every day
• Assess, coach, train, mentor and develop direct reports to perform at an optimal level
• Strategically plan, direct and oversee daily workflow and deliverables across all functions
• Own all facets of P&L management and accountability, including analysis and reporting
• Align the RH home delivery experience to the luxury and world-class service experienced by clients in our Galleries
• Accountable for the performance of home delivery and logistics vendors measured against key performance metrics in the areas of cost, service, and quality of delivery
• Drive continual improvement initiatives through root-cause analysis on audit non-conformities; implement corrective actions in order to ensure site compliance to standards
• Address and resolve escalated customer service issues in a timely and thorough manner

Requirements

• 5+ years leadership experience in furniture home delivery, warehouse operations or similar field; ability to lead third party carrier providers
• Adept at hiring, training, coaching and executing all facets of employee performance
• Possess knowledge of business processes such as profit and loss, profit margins, accounting, and other related principles
• Strong written and oral skills and ability to interact with people from multi-functional and diverse backgrounds, excellent analytical, problem-solving, and decision-making skills
• Relentless passion for providing world-class service within the organization and to our customers
• Computer literacy is a must. MS Word, and Excel are used daily and extensively in this position
• Ability to visit clients in assigned geographic territory
• Must pass background, MVR and drug screen