Leader, Customer Experience

Responsibilities

• Livethe RH vision, values, and beliefs every day
• Represent the RH brand through polished communication, personal appearance, and professionalism
• Drive customer delight and revenue through elevated product knowledge and unparalleled service
• Lead the team in learning the RH design point of view and product assortment
• Develop a thorough understanding of luxury needs and expectations to lead your team to deliver the highest level of service to our clients
• Foster a culture of ownership, accountability, and servant leadership
• Educate, inspire, and lead associates to reach their highest potential, both in terms of service metrics and career goals
• Establish close relationships with cross-functional partners to continually drive solutions that result in heightened customer experiences
• Recognize, respond, and lead appropriate resolution of complex priorities and performance trends, including the development of operational improvements

Requirements

• 4+ years experience in a customer-facing role, with 1+ years leadership experience preferred
• Proficiency with Mac or Dell Operating Systems, excellent knowledge of PC applications and order management software
• Commitment to Quality, detail-focused at all levels to ensure first-class service
• Ability to multitask, be flexible, prioritize and overcome obstacles with creative problem solving and cross-functional partnerships
• Perceptive and capable of relating to individuals at all levels
• Experience learning from opportunities, seeking constructive feedback from colleagues and leadership to improve results
• Strategic, highly organized and results-oriented
• Excellent verbal and written communication skills
• High energy, ability to energize others
• Willingness to work a flexible schedule, including evenings, weekends and holidays