Lead Youth Care Specialist

Description

Get to know Thompson! Thompson was founded in 1886 as an orphanage and has grown into an organization operating across the Carolinas, Florida, Tennessee, and Kentucky. Thompson’s continuum of care encompasses three domains: prevention, mental health services, and foster care. All Thompson programs are trauma-informed and evidence-based/evidence-informed with the intention of building resilience in our clients (ages 0-18) and their families, both virtually and in person. Our values are Excellence, Innovation, Commitment, Caring, and Integrity.

What will you do as a Lead Youth Care Specialist?

• Support regular check-ins with Youth Care Specialists (YCS) to provide coaching, feedback, and support.
• Aid in onboarding new staff, including training coordination, badge setup, and documentation.
• Serve as a point of contact for YCS staff when Program Supervisors are off-site.
• Maintain oversight of daily operations across assigned sites, ensuring adequate staffing and shift coverage.
• Affirm accurate documentation of youth interactions, shift notes, and incident reports.
• Assist in preparing audits and ensure documentation meets DCS and internal standards.
• Maintain adherence to trauma-informed care principles and contract goals.
• Collaborate with Program Supervisors and DCS Program Coordinators to align staffing and service delivery.
• Participate in team meetings, hiring panels, and tactical planning sessions.
• Relay feedback and concerns from YCS staff to leadership for resolution and improvement.
• Perform all other duties as assigned by supervisor.

What does this position offer?

• Starting Pay Range: $22 - $23.00/hourly based on experience
• Fantastic full-time benefits – 3 weeks paid time off (PTO) the first year plus 10 paid holidays!
• Health, dental, vision, short-term and long-term disability and life insurance options
• 401K match
• Education reimbursement
• Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service
• Paid time off for volunteering in the community
• Free EAP services
• Mileage reimbursement if applicable
• iPhone and Laptop provided
• Multiple opportunities for growth

Requirements

• Must have a valid Driver’s License
• Meet any credentialing, licensing, and privileging standards as it pertains to the program(s) they lead
• High School Diploma required
• Bachelor’s Degree preferred
• A minimum of two (2) years’ experience working in a residential youth operation or related experience working in the field of child and family services
• Familiarity with trauma-informed care, child development, and crisis intervention
• Demonstrated leadership or supervisory experience, preferred
• Proficient in Microsoft Office Suite application software
• Ability to work flexible 8-hour shifts which may include days, nights, and weekends