Lead - Waitstaff

Duties And Key Responsibilities

• Check floor plan for assigned station and side work.
• Greet all residents and guests.
• Aid residents to table and assist with folding walkers as needed.
• Distribute/collect menus and take meal orders, monitoring dietary needs and making suggestions.
• Plate and control portions of various dishes for residents and guests before serving.
• Serve meals and beverages to residents, ensuring accuracy and promptness.
• Monitor resident's eating habits and report any unusual behavior to the Director of Wellness.
• Inspect tables after meal service to ensure satisfaction and completeness of service.
• Respond promptly to special requests and dietary preferences, accommodating residents' individual needs.
• Set and clear tables, ensuring cleanliness and organization in the dining area.
• Ensure condiments and supplies are ready for the next meal.
• Provide excellent customer service, creating a friendly and comfortable environment.
• Develop positive relationships with residents, addressing them by name and engaging in conversation.
• Familiarize oneself with the daily menu, including options for special diets and dietary restrictions.
• Collaborate with kitchen staff to ensure accurate communication of orders and specific dietary requirements.
• Assist other employees in their assignments when available, seeking out opportunities to help.
• Recognize the need for variations in staffing and volunteer to fill open shifts.
• Follow established hygiene and safety protocols, maintaining cleanliness and organization in the dining area.
• Adhere to food handling guidelines and ensure proper sanitation of dishes, utensils, and service areas.
• Follow proper storage practices, including time and date labeling, quality assurance, categorizing storage areas and stock rotation.
• Detect and identify any unpleasant odors in the dining area, such as spoiled food or unsanitary conditions, and promptly address them.
• Clean and sanitize various equipment and surfaces, including commercial coffee maker, iced tea machine, juice and/or soda dispenser, ice cream freezer, soft serve yogurt, reach-in refrigerators and freezers, bussing carts, conveyor and/or popup toaster, stainless steel, storage and production surfaces.
• Vacuum floors and mats, sweep floor in service area, remove trash as required.
• Complete special assigned cleaning jobs based on periodic schedules.
• Foster a sense of community by engaging with residents, listening to their feedback, and addressing any concerns or special requests.
• Promote social interaction during mealtimes to enhance the residents' overall experience.
• Assist in setting up and decorating dining areas for special events and celebrations, ensuring a festive and welcoming atmosphere.
• Wear proper and clean company uniform.
• Perform other duties and assist in other departments as assigned by Supervisor, Executive Director or Manager on duty.
• Must be able to speak, read and write in English and be able to work weekends and holidays.