Lead Vehicle Service Attendant

About the role

As a Vehicle Service Attendant (VSA) Lead, you oversee all vehicle service operations on the Fuel Island and bus lines in coordination with Maintenance Management. You are responsible for assigning and prioritizing VSA tasks, monitoring team activity, and ensuring all work is performed in accordance with department standards, safety expectations, and established procedures.

Responsibilities

• Assign and oversee the work of Vehicle Service Attendants, ensuring that established standards, policies, and procedures for work performance, safety, and security are followed.
• Provide technical assistance to troubleshoot problems and provide coaching for employees when needed.
• Conduct job-specific, hands-on training for all new Vehicle Service Attendants and perform refresher or new equipment/procedure trainings.
• Aid in scheduling Vehicle Service Attendants to ensure all shifts meet operational needs and requirements for timely servicing of all buses and other Community Transit vehicles.
• Maintain the quality and quantity of work. Perform periodic quality control inspections to ensure VSAs are meeting expectations and monitor the quantity of work performed by individuals.
• Notify management of any performance or work issues.
• Maintain the proper functioning and reliability of all equipment used by Vehicle Service Attendants. Request required repairs and maintenance.
• Perform other related duties, as needed. For example, record fuel, oil, and mileage usage and perform duties of a Vehicle Service Attendant.

Requirements

• Minimum Qualifications: 2 years of experience servicing a fleet of automotive or diesel equipment. Internal Candidates: No documented workplace discipline in the past 3 years. Must possess a valid Washington State driver's license by date of hire. Must possess a CDL license with a Passenger Endorsement and air brake restriction removed within 90 days of hire. Must be able to work a flexible schedule including nights, weekends, and holidays. Ability to work in all weather conditions.
• Knowledge Requirements: Health and safety hazards related to servicing vehicles, including proper precautions and use of safety equipment. Basic mechanical and servicing procedures.
• Skill Requirements: Fostering an inclusive workplace by upholding Community Transit’s core values in support of the organization’s vision and mission. Inspiring team commitment, pride, and trust while promoting cooperation and motivating members to achieve shared goals. Demonstrating courtesy, sensitivity, and respect in all interactions. Effective written and oral communications that are timely, relevant, concise, and clearly outline necessary actions. Analyzing and problem-solving minor mechanical problems, such as exhaust leaks, fluid leaks, rusty lug nuts, etc. Driving a variety of vehicles, including large buses, vans, and cars. Following written and verbal instructions. Working inside and outside in all kinds of weather conditions. Reading and recording fuel and oil usage and taking mileage readings. Working in an environment with grease, dirt, carbon monoxide, and diesel fumes from vehicles. Learning to properly inspect and service all agency vehicles. Establishing and maintaining effective interpersonal relationships with coworkers, supervisors, the public, and others.

Knowledge Requirements

• Health and safety hazards related to servicing vehicles, including proper precautions and use of safety equipment.
• Basic mechanical and servicing procedures.

Preferred Skills And Knowledge

• 2 years of experience leading or managing a team is preferred but not required.

Application and Selection Process

• Only on-line applications will be accepted and must include a resume, completed application with job history listed and supplemental questions answered. Incomplete application packets will not be considered.
• Applicants who meet the minimum requirements may be scheduled for an interview as well as a variety of tests to demonstrate knowledge, and skills for the position.

Community Transit Provides

• Medical, dental, vision, basic life and disability insurance.
• Participation in the Public Employees Retirement System (PERS).
• Option to enroll in the agency’s deferred compensation plan.
• WA Paid Sick Leave.
• 19 days of Paid Time Off (152 hours) in the first year.
• Ten (10) paid holidays throughout the calendar year.
• Equal Opportunity Employer.