Lead Valet Supervisor

Essential Responsibilities

• Create schedules.
• Greet guests in a professional and friendly demeanor upon arrival and departure.
• Conduct Payroll for your site as well as revenue reconciliation.
• Hire and train new Valet staff members.
• Manage day-to-day operations.
• Deliver Forbes Travel Guide arrival and departure standards.
• Ensure valet attendants provide the highest level of customer service.
• Provide strong leadership and lead by example to enhance the team’s performance.
• Maintain clean, neat work environment including all surrounding areas of ramp, valet desk, wheelchairs, parking area, bell carts, bell closet, trash receptacles and ash urns.
• Follow all appearance and attendance standards as set forth by Evolution Parking & Guest Services.
• Execute all terms and conditions as set forth in the Evolution Parking & Guest Services Handbook and other policies and procedures.
• Maintain a safe and secure work environment.
• Report all accidents, incidents observed, potential hazards, and safety concerns to the Guest Services Manager immediately.

Qualifications

• Experience in customer service and leadership roles.
• Ability to manage multiple tasks and prioritize effectively.
• Strong communication and interpersonal skills.
• Knowledge of Forbes Travel Guide standards and best practices.
• Proficient in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Valid driver’s license and good driving record.