Lead Valet Attendant - Benson Hotel

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include boilerplate like EEO, navigation, etc. Must preserve all substantive info. We need to parse the posting. First part: "About Towne Towne is an exceptional arrival through departure experience company..." That's about the company, not necessarily "About the role". The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content to these headings. The posting includes: "The Guest Service Captain orchestrates the service experience..." That's description of role. Could be "About the role". Then "Essential Functions" list with percentages: that's responsibilities/duties. Then "Qualifications" section includes Education, Licensure, Certification, Work Experience, Knowledge. Then "Skills" section includes many bullet items. Then "Benefits" section present. Then "Compensation" and "Work Schedule" sections present. Also "SCOPE Authority To Act", "Budget Responsibility", "WORKING CONDITIONS & PHYSICAL DEMANDS", "Travel", "ACKNOWLEDGEMENT AND ACCEPTANCE". Some of these may be considered part of Qualifications or Requirements? The instruction: include a section ONLY when posting has real, specific content for it. So we can include sections: About the role, Responsibilities, Qualifications, Skills, Benefits, Pay, Schedule. Possibly also Requirements? The Qualifications section may cover requirements. But we have both Qualifications and Skills separate. The posting has "Qualifications" and then "Skills". So we can map: Qualifications heading for education, licensure, work experience, knowledge. Skills heading for the skill list. Responsibilities heading for essential functions. About the role heading for the introductory description. Benefits heading for benefits. Pay heading for compensation. Schedule heading for work schedule. We must not include sections like Requirements if not distinct; but we could combine Qualifications and Requirements? The instruction says use headings e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It doesn't require all; we include only those with content. We have content for About the role, Responsibilities, Qualifications, Skills, Benefits, Pay, Schedule. We could also include Requirements if we want to split Qualifications into Requirements? But we already have Qualifications; maybe we treat Qualifications as Requirements? However the posting has a "Qualifications" section; we can map that to Qualifications heading. The Skills separate. Thus output:

About the role

... (the description about Guest Service Captain orchestrating service experience, under direction of Account Manager, etc.)

We need to preserve all substantive info, not invent or summarize away detail. So we need to include the paragraphs exactly as they appear (maybe trimmed of boilerplate). The "About Towne" company description may be considered part of About the role? It's about the company, not role. But we could include it as part of About the role? The instruction: About the role heading for section about the role. The company description is not about the role but could be considered background. However we might include it under About the role as it's descriptive of the company; but it's not strictly about the role. The posting starts with "About Towne Towne is an exceptional arrival through departure experience company." That's generic company info. Might be considered boilerplate? Not exactly boilerplate like EEO, but it's about the company. The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep it. Where to place? Could be part of About the role section (makes sense). Or we could create a separate section like "About the company" but not allowed headings. So we include it in About the role. Thus About the role paragraph includes the company description plus the role description? The role description appears later duplicated: "The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site’s service standards are met or exceeded. Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. The Guest Service Captain is not a manager; however they may handle critical issues and may be required to make judgment calls when expediency is priority. When issues are not urgent, they report information to the manager, provide the facts of the matter and seek instruction for how to proceed." This appears twice (once early, then again in Summary). We need to preserve all substantive information; we should not duplicate? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. If we include both occurrences, we would be duplicating content. But maybe we should keep only one instance to avoid redundancy? The instruction says do not summarize away detail, but does not forbid deduplication? It says preserve ALL substantive information; duplicating is still preserving but could be considered redundant. Usually they'd want to avoid duplication. I'd include it once. Thus About the role paragraph: combine company description and role description. Now Responsibilities: The Essential Functions list with percentages. We need to output as

• each item. Each item includes the descriptive statement and percentage. We need to keep the percentage maybe as part of the li text. Eg: "- 20% Maintains a pleasant, friendly and professional demeanor..." Actually the posting format: "Descriptive Statement(s) - % of Time Maintains a pleasant, friendly and professional demeanor...". So each bullet includes a dash and percent then description. We'll keep as is. We need to ensure we include all bullet points. Let's extract them: - 20% Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers. Acknowledges and greets guests within 30 seconds of arrival to create favorable first and last impressions. Effectively participates in “The Show” and delivers “Aggressive Hospitality” to guests. Addresses guests using the appropriate greeting for the site. - 20% Opens all vehicle and hotel doors for guests. Checks in arriving guests and explains vehicle parking and retrieval procedures. Parks and retrieves vehicles while driving slowly and cautiously. Maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations. - 10% Uses proper phone etiquette. Posts up in appropriate areas when not assisting guests or completing other tasks. Conducts an effective room presentation when providing bell services for guests. Assists with the delivery and pick up of items to guest rooms. Assists guests with directions, taxis, reservations and other inquiries. Maintains a detailed knowledge of the client’s facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information. - 15% Promotes a teamwork philosophy through leading by example and effective communication skills. Leads the work group in delivering high levels of guest service. Appoints fellow associates to certain routine roles; Assigns coworkers to non-ordinary roles at the direction of the Account Manager. At the direction of the Account Manager, reduces staff during the work shift if business conditions dictate, using an approved method. - 15% Issues claim checks to guests only after receiving vehicle keys and collects vehicle claim checks from all guests prior to issuing keys. Completes ticket information including key tag, guest folio, and location of vehicle, damage surveys and claim check receipt for all vehicles taken into the valet system. Secures all keys on a belt clip or in a locked key box. - 10% Ensures staff are not providing “lift” services to any hotel or hospital guest, only offering a hand for assistance. Checks wheelchairs for safe operation prior to each use and cleans wheelchairs after each use. Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of customer financial and identifying information. - 10% Assists the Account Manager as needed to build work schedules and makes calls on behalf of the manager to notify fellow associates of schedule changes or openings. Identifies and collects revenue for all vehicles. Completes accurate cash drop slips and cash drop envelopes. Completes the shift report and other shift paperwork with detail and accuracy. Reconciles revenue and tickets at the end of every shift. - The total amount of time for all functions of the job - 100% We need to include the last line as maybe a li as well. Now Qualifications: The posting has: Qualifications Education: High school diploma or general education degree (GED) Required Licensure, Certification, Etc. Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park Work Experience Six (6) months related experience and/or training; OR equivalent combination of education and experience Knowledge Must have and maintain a valid driver’s license and clean driving record We need to output as
  • each. We could group: Education, Licensure, Certification, Work Experience, Knowledge. Thus li items: - Education: High school diploma or general education degree (GED) - Required Licensure, Certification, Etc.: Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen - Must complete the Wheelchair Safety Training course provided by Towne Park - Work Experience: Six (6) months related experience and/or training; OR equivalent combination of education and experience - Knowledge: Must have and maintain a valid driver’s license and clean driving record Now Skills: The posting has: Skills Must be able to drive manual transmission Must be able to speak, read and write Standard English language. Must be able to read and comprehend simple instructions, short correspondence and memos. Must be able to write simple correspondence. Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form. Mathematical Skills Must be able to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; must be able to perform these operations using units of American money Must be able to understand 24 hour and military time systems. Must be able to clearly understand rates applicable to time passed. We need to output as
    • each. Now Benefits: The posting has: Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. We need to output as
      • each benefit? Or we could keep as paragraph? The instruction: Use
        • for any list of duties/requirements/benefits. So benefits list should be
          • . So we need to split the benefits into items: accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, 401k retirement savings plan. Also note eligibility etc maybe not a benefit but we could include as li? Might be considered part of benefits description. But we can keep as paragraph? The instruction says use
            • for any list of duties/requirements/benefits. So we should list each benefit as li. The eligibility sentences maybe not a list; we could keep as

              after the list. But we must preserve all substantive info. So we can have

              • for each benefit, then a

                for eligibility details. Thus:

                • accident insurance
                • critical illness insurance
                • hospital indemnity insurance