Lead Valet Attendant - $14/HR + Tips - Fairfield Inn Clearwater Beach

About the role

The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site's service standards are met or exceeded. Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. The Guest Service Captain is not a manager; however, they may handle critical issues and may be required to make judgment calls when expediency is priority. When issues are not urgent, they report information to the manager, provide the facts of the matter and seek instruction for how to proceed.

Responsibilities

• Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers.
• Acknowledges and greets guests within 30 seconds of arrival to create favorable first and last impressions.
• Effectively participates in “The Show” and delivers “Aggressive Hospitality” to guests.
• Addresses guests using the appropriate greeting for the site.
• Opens all vehicle and hotel doors for guests.
• Checks in arriving guests and explains vehicle parking and retrieval procedures.
• Parks and retrieves vehicles while driving slowly and cautiously.
• Maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations.
• Uses proper phone etiquette.
• Posts up in appropriate areas when not assisting guests or completing other tasks.
• Cleans wheelchairs after each use and protects guest confidentiality in accordance with HIPPA requirements.
• Completes ticket information including key tag, guest folio, and location of vehicle, damage surveys and claim check receipt for all vehicles taken into the valet system.
• Secures all keys on a belt clip or in a locked key box.
• Ensures staff are not providing “lift” services to any hotel or hospital guest, only offering a hand for assistance.
• Completes accurate cash drop slips and cash drop envelopes.
• Completes the shift report and other shift paperwork with detail and accuracy.
• Reconciles revenue and tickets at the end of every shift.
• Identifies and collects revenue for all vehicles.
• Works six (6) months related experience and/or training; OR equivalent combination of education and experience.

Qualifications

• Education: High school diploma or general education degree (GED)
• Licensure, Certification, Etc.: Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen
• Work Experience: Six (6) months related experience and/or training; OR equivalent combination of education and experience
• Knowledge: Must have and maintain a valid driver’s license and clean driving record
• Skills: Must be able to drive manual transmission, speak, read and write Standard English language, read and comprehend simple instructions, short correspondence and memos, write simple correspondence, speak clearly, present information in one-on-one and small group situations to guests, clients and associates, apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form, add and subtract three digit numbers and to multiply and divide with 10’s and 100’s, understand 24 hour and military time systems, understand rates applicable to time passed.

Benefits

• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Telereimbursement
• 401(k) retirement savings plan