Lead Truck Service Technician

Job Summary

Diagnoses, repairs, reconditions, and adjusts key systems and components of On-Highway Trucks and related equipment. The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Essential Functions

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Troubleshoots and diagnoses equipment malfunctions and failures
• Performs major engine repairs and related equipment repairs
• Disassembles, inspects, determines parts required, and reassembles to factory specifications within TRGs
• Provides quality control/assurance inspections of completed tasks
• Prepares required documentation needed to complete repair orders
• Performs Failure Analysis of failed engine components
• Provides training and mentoring to Junior Technicians
• Assists the service writer/supervisor with operations, e.g., work orders and authorizations
• Uses computers and related software to assist in diagnosing and reprograming engines
• Completes documentation for service reports, timecards, parts requisition and returns
• Interprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletins
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and vehicle in a good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Works overtime as required by workload and customers’ needs
• Projects professionalism with both internal and external customers, including personal appearance
• Completes all assigned Technician Training Path courses and safety training
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• General knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Knowledge and proficiency with current computer software, related hardware, and On-Highway Truck electronic systems diagnostic tooling
• Operation and control skills of On-Highway Trucks & Trailers
• Problem-solving and troubleshooting skills
• Verbal communication skills
• Exceptional skills in customer service
• Excellent time management and organizational skills
• Ability to follow logical troubleshooting procedures
• Ability to work independently and as part of a team
• Ability to operate a conventional forklift
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair & overhead crane
• Ability to operate an On-Highway Truck on public roads
• Ability to make precisely coordinated movements of the fingers of one or both hands in order to grasp, manipulate, or assemble very small objects
• Ability to read, write, and understand information
• Ability to listen to and understand information and ideas presented through spoken words and sentences
• Ability to complete HOLT's VBL Classes, model HOLT's VBL Culture, and successfully apply the tools (Teach)

Requirements

• High school diploma or equivalent, accreditation from a technical school or an applicable skilled trades program required
• Five or more years required
• One or more years supervisory/lead experience required
• CDL – Class A or B required
• ASE – Master Medium/Heavy Truck Certification required
• Conventional forklift license required
• Has met HDSI requirements for preceding Technician levels; Ability to model and teach Holt’s VBL Culture
• On-going Safety Training required
• Must own and maintain the necessary tools to efficiently perform the job
• Valid driver’s license and acceptable driving record

Work Environment & Physical Demands

• Significant amount of time spent standing
• Constant movement and use of hands, this position requires good manual dexterity
• Communication with customers and constant communication with co-workers
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Be able to maneuver safely and work underneath equipment
• Lifts and moves materials and equipment up to 50 lbs.
• Occasional kneeling, crouching, stooping, crawling, reaching, and balancing
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
• Regularly works indoors around moving mechanical parts
• May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
• Frequently works in an enclosed vehicle or equipment
• Requires wearing common protective or safety equipment
• Exposure to high noise levels
• Works in extremely bright or inadequate lighting
• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment
• Exposure to minor burns, cuts, bites, or stings