Lead Tour Guide & Operations Coordinator
WHITEFISH AREA CHAMBER OF COMMERCE · Whitefish, MT · 6 days ago
Management$21–$25/hrFull-time
About the role
Wild North Guides is seeking a motivated, organized, and service-oriented team member to support both field operations and office administration while helping deliver exceptional guest experiences throughout Northwest Montana. This position is primarily a tour guiding role and includes a mix of guest communication, operations coordination, and office administration responsibilities.
Responsibilities
- Leading sightseeing tours, e-bike tours, and hiking trips during the peak summer season
- Guiding snowshoe tours and supporting winter operations
- Communicating with guests
- Assisting with reservations
- Answering phones and emails
- Supporting trip preparation
- Maintaining equipment and vehicles
- Organizing inventory
- Contributing to the overall success of day-to-day operations
Requirements
- Clean driving record
- Comfortable operating larger passenger vehicles
- Excellent customer service and communication skills
- Positive attitude and professional appearance
- Ability to work independently and solve problems in the field
- Comfortable speaking to groups and presenting information to guests
- Ability to lift 50 lbs regularly and occasionally up to 80 lbs
- Passion for Montana, Glacier National Park, and outdoor recreation!
Preferred Qualifications
- Previous tour guiding, hospitality, customer service, or leadership experience
- CPR and Wilderness First Aid certification (Wilderness First Responder preferred)
- Familiarity with Glacier National Park and Northwest Montana
- Experience driving larger vehicles or passenger vans
- Experience with reservations, customer communication, or administrative work
- Experience working in tourism, outdoor recreation, or small business environments
Pay
$21-$25 per hour depending on experience, plus tips
Schedule
Full-time, year-round position with seasonal fluctuations in workload and opportunities for flexible scheduling during quieter periods. Flexible start date with a preferred start around August 1, 2026.