Lead Title Specialist (Onsite: Wilmington, OH)

Job Summary

The Lead Title Auditor within the Release Services Group will manage a high volume of tasks, serve as a subject matter expert, train team members, and ensure departmental service levels and quality.

Key Responsibilities

• Manage a high volume of tasks in a timely, accurate, and efficient manner.
• Adhere to established procedures and compliance requirements when sorting, organizing, validating, pulling, signing off/executing, shipping, and similar activities for documents.
• Be a subject matter expert and frontline resource for questions for all areas of the department.
• Train team members in business processes, specific client/departments requirements and expectations.
• Ensure success in achieving department Service Levels and Quality expectations by fulfilling daily transactions precisely, and assist leadership with maintaining workflow, generating reports, and working/assigning tasks.
• Use company proprietary software for research and data entry.
• Research, analyze, and resolve problems in a timely manner.
• Perform other duties, as necessary.

Minimum Qualifications And Experience

• A High School Diploma, General Educational Development (GED) or equivalent completed educational certification.
• Proficient in using Microsoft Office or Google Suite products.
• Strong verbal and written communication skills.
• Excellent people skills, with the ability to effectively collaborate with team members and other departments throughout an organization.

Preferred Experience

• In a fast-paced production environment.
• Previous leadership experience.
• Familiarity with automotive, titling, or finance industry.
• Critical thinking skills.
• Proven ability to organize and prioritize daily work.

Workplace Environment

• Perform routine and repetitive production work.
• Sit or stand, for lengthy periods of time.
• Prolonged exposure to computer screens.
• Primary schedule is Day Shift, Monday - Friday.
• May require overtime, evening, holiday, or weekend shifts.
• Ability to lift or push up to 35 lbs.

Compensation

• The hourly rate range for this position is: $22.50 - $28.00.
• Final compensation for this position will be determined based upon the applicant’s relevant experience, skillset, education, location, business needs, market demands, and other factors as permitted by law.