Lead, Ticketing and Development

Job Responsibilities

• Coordinate the development, implementation, and optimization of ticketing and credential systems and/or processes, in collaboration with the Senior Manager and IT development team.
• Collaborate with Data Analytics team to identify trends, optimize operations, and generate reports for stakeholders.
• Develop and implement plans to scale ticketing and credential operations to accommodate growing event demands.
• Assists with the Patron Series Badge database including preparation, mailing and follow-up documentation.
• Coordination of Tournament workforce under the direction of the Manager.
• Reviews, processes, and fulfills internal requisition credential requests, to include badges, tickets and parking, in the ANGC One database in accordance with established procedure.
• Adheres to internal security procedures for all credential inventory.
• Serves as lead, provides guidance to staff and makes decisions in the absence of the Manager/Senior Manager, Ticketing.
• Fulfills public tickets as required for all public ticket databases to include ANWA, DCP, Tickets, and PSB.
• Assists with credential inventory control and distribution to include tickets, PVC badges, parking permits, pins etc.
• Assists in preparing training materials, as well as educating/training staff regarding specific responsibilities, how to accomplish tasks, and policy and software changes.
• Assists with purchasing and maintaining inventory for credential office supplies and assists in ordering of Tournament specific credential supplies.
• Assists with reviewing, proofing and ordering of required credential literature.
• Collaborates with other team members and other departments to coordinate special packaging for credentials, pin and lanyard designs.
• Provides support for main ticketing phones, ticketing email inboxes and handles inquiries regarding tickets/credentials in a professional and courteous manner.
• Maintains credential information, including updates of patron’s personal information, into the appropriate database(s) and in accordance with established guidelines.
• Assists with ticket, badge, and parking cancellation and replacement.
• Prepares reports related to ticket replacement for review by Manager.
• Provides support throughout campus during events to include Player Registration Office, Credentials Building, Ticket Management Buildings and other key gate areas.
• Duties include registration, credential distribution, and responding to other member and player inquiries/requests and monitoring gate activity.
• Assists Tournament Security, as needed, in resolving credential interviews and violation issues at the gates in accordance with established procedure.
• Performs all other duties deemed by management to be an integral part of the job.

Qualifications

• Excellent working knowledge of spreadsheets, database programs and ticket operations.
• Must possess analytical and problem-solving skills.
• High attention for detail.
• Excellent organization skills.
• Possess a strong desire to consistently learn, train, and understand new ticketing technologies.
• Two to four years’ experience in customer relations and ticket operations required.
• College degree or equivalent experience.
• Previous event or ticket experience preferred.