Lead Tennis Attendant

About the role

The Four Seasons Resorts Lāna’i is seeking a Lead Tennis Attendant who embodies a passion for excellence and enthusiasm. This role shapes the guest experience by providing exceptional service in a luxury resort setting.

Responsibilities

• Welcome guests and provide exceptional service throughout their tennis experience by assisting with court reservations, equipment, amenities, and facility orientation while ensuring comfort and satisfaction.
• Manage daily tennis facility operations, including court setup and breakdown, cleanliness of indoor and outdoor areas, retail shop organization, and replenishment of towels, beverages, and guest amenities.
• Handle reservations, guest inquiries, and phone communications in accordance with service standards, while maintaining accurate guest profiles and reservation records.
• Serve as the Lead Tennis Attendant by training, guiding, and supporting Tennis Attendants, ensuring consistent service delivery, operational efficiency, and adherence to luxury hospitality standards.
• Develop comprehensive knowledge of tennis and pickleball programs, resort offerings, and local experiences to provide informed recommendations and personalized guest interactions.
• Anticipate guest needs, resolve concerns promptly and professionally, and build rapport with returning guests through attentive, personalized service and guest recognition.

Requirements

Work authorization required. Successful candidate must possess legal work authorization in the United States. The hospitality business operates 7 days a week, 24 hours a day, and scheduled days and times may vary based on need. Holidays and weekends availability is required. Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts.

Qualifications

Successful candidate must possess legal work authorization in the United States. The hospitality business operates 7 days a week, 24 hours a day, and scheduled days and times may vary based on need. Holidays and weekends availability is required. Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts.

Skills

Successful candidate must possess legal work authorization in the United States. The hospitality business operates 7 days a week, 24 hours a day, and scheduled days and times may vary based on need. Holidays and weekends availability is required. Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts.

Benefits

Hourly Rate: $23.22
100% Employer contributed Medical, Dental, and Vision benefits
Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay
Inclusive and diverse employee engagement & recognition events all year-round
Complimentary stays and exclusive discounts at Four Seasons Worldwide
Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
Comprehensive learning and development programs to help you master your craft
Energizing Employee Culture where you are encouraged to be your true self!

Pay

$23.22 hourly rate

Schedule

7 days a week, 24 hours a day