Lead Teller/Universal Banker

About the role

The Lead Teller role at National Bank of Commerce combines the responsibilities of both a Lead Teller and a Universal Banker. This position will float between both Bemidji branches as needed across Minnesota and Wisconsin.

Responsibilities

• Guides a high-performing team and oversees teller performance
• Coaches staff to strengthen customer relationships, deepen product knowledge, and execute the branch's customer experience strategy
• Serves as a resource for escalated customer interactions, models professionalism under pressure, and ensures teller team is equipped for accurate, efficient, and friendly service
• Maintains the integrity of branch operations through managing cash controls and audits; approving overrides and exceptions; and safeguarding cash, systems, and vault access
• Plays a key role in fraud prevention, operational accuracy, and branch readiness
• Combines responsibilities of a Personal Banker and Teller, and flexes between opening new accounts, originating consumer loans, providing product guidance, and performing teller transactions
• Maintains accurate cash handling practices, completes required training on time, and takes ownership of customer issues
• Supports branch sales goals and provides backup coverage for both teller and banker functions as needed
• Delivers exceptional customer service and operational excellence by building strong, long-term customer relationships

Requirements

• High school diploma or equivalent
• At least 1 year of banking experience preferred
• Strong customer service skills, sound judgment, attention to detail, and ability to multitask in a fast-paced environment
• Knowledge of banking products and services
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite

Qualifications

• Experience in a lead/teller role preferred
• Ability to manage multiple tasks and prioritize effectively
• Strong problem-solving and decision-making skills
• Excellent communication and interpersonal skills
• Ability to work flexible hours and occasional weekends/holidays

Skills

• Customer service skills
• Problem-solving and decision-making skills
• Attention to detail
• Ability to work independently and as part of a team
• Microsoft Office Suite proficiency

Benefits

• Compensation range: $20.00 to $30.00 per hour
• Affordable health, dental, and vision plans
• Health Savings Account (HSA) contribution (including employer contributions)
• Flexible spending accounts
• 401(k) plan with a generous match
• Paid time off program
• Paid holidays & floating holidays
• Volunteer time off program
• Employer-paid life insurance
• Voluntary life plans
• Short-term disability insurance
• Long-term disability insurance
• Health and wellness incentive
• Employee assistance program

Pay

The pay range for this position is $20.00 to $30.00 per hour, contingent on relevant skills, training, experience, education and other job-related factors permitted by law.

Schedule

This position will float between both Bemidji branches as needed across Minnesota and Wisconsin.