Lead Teller Includes Incentive Perk

Job Requirements

• Effectively process customer transactions with a high level of integrity, accuracy and knowledge, while operating in full compliance with internal policies/procedures, as well as applicable regulations/laws.
• Build and maintain customer relationships by providing an unparalleled customer experience as set forth in WSB’s Mission and identifying customer needs, promoting current promotional offers and referring customers to Bankers and other lines of business (i.e., Residential Lending, Business Banking, Commercial Real Estate, WIS and Merchant Services) for further assistance with bank products and services.
• Lead by example by meeting or exceeding performance metrics including, but not limited to customer experience, referrals, and operations.
• Aid Branch Management in maintaining and deepening retail banking relationships through relationship building calls and activities to meet sales and branch growth goals.
• Aid Branch Management with administrative and operational processes, activities and workflow procedures for the front-line staff, ensuring all customers are assisted promptly, professionally, accurately and appropriately.
• Act as the primary source for teller questions and assist Branch Management with the training and development of employees.
• Maintain knowledge of WSB’s core processing system, WSB products and services, WSB policies and procedures, and regulatory requirements governing retail deposit accounts.
• Answer customer questions and resolve related account issues, including phone and in-person.

Qualifications

• Experience Required: 1-2 years of cash handling and customer service experience
• Experience Required: 1 year of lead/supervisor experience and/or 6 months branch banking experience
• Preferred: 2-3 years of lead/supervisor experience and 1 year branch banking experience