Lead Teller - Battleground

About the role

At Truliant Federal Credit Union, every member interaction is an opportunity to build trust, solve a need, and deliver service that reflects our commitment to member owners. As a Lead Teller I, you’ll help keep daily teller operations running smoothly while coaching the team to create consistent, accurate, and meaningful member experiences. This role is a great opportunity for someone who enjoys being a hands-on leader, supporting others, and making a visible impact in the branch.

Responsibilities

• Coach, mentor, and encourage teller team members so they can contribute to branch goals and deliver strong member service.
• Support accurate teller operations, including balancing standards, cash audits, vault cash, cash dispensing equipment, night depository processing, and related controls.
• Help the team follow Credit Union policies, security procedures, check hold standards, member identification procedures, and operational updates.
• Collaborate with branch management, support new policy and procedure training, assist with team development conversations, and step in to serve members whenever the branch needs additional support.
• Serve as a role model for excellent member service, help resolve member account concerns with care and confidentiality, and provide leadership support when management is not available.

Requirements

• Strong understanding of standard financial services concepts, practices, procedures, regulations, and compliance requirements.
• Clear verbal and written English communication skills for member, team, and leadership interactions.
• Ability to resolve member complaints, coach others, and support consistent member service standards.
• Good arithmetic skills and the ability to monitor transactions, balancing, cash limits, and related branch controls with accuracy.
• Basic personal computer skills and the ability to understand Credit Union business processes.
• Strong organization, attention to detail, flexibility, and ability to shift priorities with minimal supervision.
• Ability to work well under pressure in a goal-oriented environment while maintaining confidentiality and discretion.
• Strong commitment to providing excellent service to Truliant’s members.
• High school diploma or equivalent is required.

Qualifications

• 2+ years of teller or branch operations experience in the financial services industry.
• Previous supervisory experience or experience mentoring team members.
• Previous sales experience, especially in a service-focused environment.
• An associate degree or higher.
• Comfort training others on policies, procedures, operational changes, and member service expectations.

Benefits

• No-cost employee Medical, dental, vision coverage
• Prescription benefits (including mail order)
• Paid holidays and Paid Time Off (PTO)
• 401(k) plan with contribution matching
• Paid community involvement volunteer hours
• Paid group life insurance
• Teammate loan discounts
• Tuition reimbursement
• Short and long-term disability
• Health & Wellness program
• Teledoc (physician video conferencing)
• Onsite fitness facilities or health club reimbursement
• Employee Assistance Program (EAP)
• Medical flexible spending account
• Dependent care flexible spending account