Lead Teller

The Sikorsky Credit Union has been named the #1 Credit Union in Connecticut for 7 years in a row. We are one of the largest credit unions in the state, with over $1 billion in assets, and we continue to grow! If you are passionate about helping people achieve their financial goals and want to make a difference in the local community, we want to hear from you!

About the role

• Supervises staff under the direction of management to ensure service levels and operations are being maintained to Credit Union expectations.
• Completes weekly branch schedule and adheres to disbursement dates, monitors overtime and adjusts staff schedules as needed.
• Provides feedback for performance management reviews for each staff member.
• Opens branch with opening teller, conducts opening responsibilities, surprise cash audits, and completes monthly alarm test.
• Conducts daily inspection of onsite ATM and related duties, including, but not limited to, completing log, replenishing cash, settling and balancing ATM, and approving and placing holds on ATM checks.
• Orders cash for delivery for offsite ATM, balances, orders and stocks supplies as needed, and pulls electronic journal on a monthly basis.
• Orders supplies as needed.
• Balances vault as needed, orders cash for branch, buys/sells cash/coin from tellers, verifies/breaks down cash shipment, bags excess coin for shipment.
• Conducts reviews of lobby/vestibule notice requirements per audit checklist. Destroys all checks and bonds from 90 days and completes log, as well as sends monthly reports to appropriate individuals by the 10th of every month.
• Serves as backup to staff in different branch locations when necessary.
• Promotes and maintains a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management, and vendors.
• Demonstrates the Credit Union’s core values of Service, Teamwork, Integrity, and Responsibility.
• Keeps abreast of industry developments including, but not limited to changes in regulations and technology.
• Ensures adherence to company policies and procedures and Banking/Credit Union Regulations.
• Performs additional duties as required by management.

Requirements

• High school diploma or equivalent.
• Some college coursework preferred.
• 3 to 5 years’ experience of relevant customer service and banking experience.
• Prior supervisory experience preferred.
• Minimum 1 year cash handling experience preferred.
• Extensive knowledge of products and services of a financial institution, including state and federal regulations and regulatory compliance.
• Excellent communication, interpersonal, and supervisory skills with a keen attention to detail.
• Must be organized, analytical, and able to multitask.
• Ability to travel up to 50%.
• Must be available to work evenings and on weekends, as well as alarm calls and ATM servicing.
• Computer experience.
• Familiarity with Microsoft Suite.

Qualifications

• Passionate about helping people achieve their financial goals.
• Willingness to make a difference in the local community.
• Experience in customer service and banking.
• Supervisory experience preferred.
• Cash handling experience preferred.
• Knowledge of financial institution products and services, including regulations and compliance.
• Excellent communication, interpersonal, and supervisory skills.
• Organized, analytical, and multitasking abilities.
• Travel and weekend availability.
• Computer and Microsoft Suite familiarity.

Benefits

• Awesome work-life balance.
• Competitive pay.
• Excellent benefits package including paid-time off, medical/dental, 401K plan with company match, tuition reimbursement, and more.

Pay

Competitive pay based on experience and qualifications.

Schedule

Flexible schedule to accommodate banking needs and personal commitments.

Skills

• Customer service skills.
• Banking and financial product knowledge.
• Supervisory and management skills.
• Attention to detail.
• Organizational and analytical skills.
• Computer and Microsoft Suite proficiency.

Benefits

• Paid-time off.
• Medical/dental insurance.
• 401K plan with company match.
• Tuition reimbursement.

Company Information

• Sikorsky Credit Union is an equal opportunity employer.
• We welcome applicants from all communities, including age, color, ethnicity, familial or marital status, gender identity or expression, language, national origin, physical or mental disability, military or veteran status, race, religion, sexual orientation, and socioeconomic background.