Lead Teller

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. This role is based in Humble, TX at the Atascocita branch. Bilingual in Spanish preferred. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.

About the role

Coaches, mentors, and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during customer interactions and makes appropriate referrals.

• Coaches, mentors, and leads tellers in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Demonstrates clear communication skills, transaction handling, and problem resolution processes.
• Assists the Branch Manager in performance management and new hire selection processes.
• Ensures adherence to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

PNC employees are expected to be:

• Customer Focused – Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions, able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to PNC’s Enterprise Risk Management Framework.

Requirements

• 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
• No university/college degree required.

Preferred Skills

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

Competencies

• Accuracy and Attention to Detail
• Addressing Customer Needs
• Coaching Others
• Digital Awareness
• Effective Communications
• Fraud Detection and Prevention
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Understanding Customer Needs

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on eligibility, options for full-time employees include:

• Medical/prescription drug coverage (with a Health Savings Account feature), dental, and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs fully paid.
• A robust wellness program with financial incentives.

PNC generally provides the following paid time off, depending on eligibility:

• Maternity and/or parental leave.
• Up to 11 paid holidays each year.
• 9 occasional absence days each year, unless otherwise required by law.
• Between 15 to 25 vacation days each year, depending on career level and years of service.

Note: PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.