Lead Teller

Job ID: R238867 · Wyoming, MI (Clyde Park Branch) · In-office position · No visa sponsorship or STEM OPT

About the role

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company's success. As a Lead Teller within the Retail Banking organization, you will be based in Wyoming, MI at the Clyde Park Branch. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.

Responsibilities

• Coach, mentor, and lead tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet
• Process a variety of customer interactions
• Educate customers on alternatives available for their financial interactions
• Identify banking opportunities during customer interactions and refer as appropriate
• Coach, mentor, and lead tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff
• Coach, mentor, and lead tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs
• Educate customers on options for managing financial transactions by leveraging technology, tools, and resources
• Coach, mentor, and lead tellers by example with clear communication skills, transaction handling, and problem resolution processes
• Assist the Branch Manager in performance management and new hire selection processes
• Coach, mentor, and lead tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits
• Ensure teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner

Qualifications

Preferred Skills

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

Competencies

• Accuracy and Attention to Detail
• Addressing Customer Needs
• Coaching Others
• Digital Awareness
• Effective Communications
• Fraud Detection and Prevention
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Understanding Customer Needs

Work Experience

Roles at this level typically do not require a university/college degree, high school diploma, or GED, but do require related experience or product knowledge to accomplish primary duties. Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

Education

No degree required

Certifications

No required certifications

Licenses

No required licenses

Language Assessments

No required or preferred language assessments

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include:

• Medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives

In addition, PNC generally provides the following paid time off, depending on your eligibility:

• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level
• Years of service recognition

To learn more about these and other programs, including benefits for full-time and part-time employees, visit pncthrive.com.