Lead Teller
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. This role is based in Columbus, OH at the Grandview branch. PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive.
About the role
As a Lead Teller, you will coach, mentor, and lead tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. You will process a variety of customer interactions, educate customers on financial alternatives, and identify banking opportunities during customer interactions to make appropriate referrals.
- Coach, mentor, and lead tellers in identifying opportunities through meaningful conversations with customers and making appropriate referrals to branch staff.
- Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
- Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
- Demonstrate clear communication skills, transaction handling, and problem resolution processes.
- Assist the Branch Manager in performance management and new hire selection processes.
- Ensure adherence to all policies and procedures, demonstrating sound judgment within established limits.
- Oversee teller and branch daily operations and maintenance transactions to ensure efficiency and accuracy.
PNC employees are expected to be customer-focused, knowledgeable of practices that align customer needs with business decisions, and skilled in managing risk while adhering to PNC’s Enterprise Risk Management Framework.
Requirements
- 1+ years of related experience (roles at this level typically do not require a university/college degree).
- In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
Preferred Skills
- Accountability
- Banking
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales
Competencies
- Accuracy and Attention to Detail
- Addressing Customer Needs
- Coaching Others
- Digital Awareness
- Effective Communications
- Fraud Detection and Prevention
- Managing Multiple Priorities
- Matrix Management
- Problem Solving
- Understanding Customer Needs
Pay
Base Salary: $37,500.00 – $62,500.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible, with payment based on company, business, and/or individual performance.
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on eligibility, options for full-time employees include:
- Medical/prescription drug coverage (with a Health Savings Account feature), dental, and vision options.
- Employee and spouse/child life insurance.
- Short- and long-term disability protection.
- 401(k) with PNC match, pension, and stock purchase plans.
- Dependent care reimbursement account.
- Back-up child/elder care.
- Adoption, surrogacy, and doula reimbursement.
- Educational assistance, including select programs fully paid.
- A robust wellness program with financial incentives.
Paid time off may include:
- Maternity and/or parental leave.
- Up to 11 paid holidays each year.
- 9 occasional absence days each year (unless otherwise required by law).
- Between 15 to 25 vacation days each year, depending on career level and years of service.