Lead Teller

Responsibilities

• Perform all teller transactions
• Ensure client satisfaction by practicing, following, and implementing Fremont Bank service standards
• Explain bank policies and procedures
• Explain, promote, sell and/or refer Fremont Bank products and services to current and prospective clients
• Maintain a flexible schedule, including working weekends
• Conduct telemarketing and follow-up sales duties when assigned by management
• Understand and be able to accurately communicate deposit products
• Follow bank policies and procedures
• Reconcile cash and all other transactions each day
• Accountable for performing all operational duties with accuracy, attention to detail and proper cash handling habits
• Stay informed of job-related issues, bank promotions, changes in products, services, policies or procedures; actively participate in bank related training classes
• Accountable for staying current on business-related activities in other areas of the Bank
• Perform other duties and projects as assigned

Requirements

• 2 years of banking experience or equivalent preferred
• Successfully pass the Regulation CC Exam, Operational Knowledge Exam and obtain Signing Authority
• Previous cash handling experience
• Sales and customer service experience in a customer-faced environment
• Willingness to perform telemarketing duties as assigned
• Excellent verbal and written communication skills
• A professional appearance is required
• Experience working in a Windows-based computer environment, working knowledge of Microsoft Office
• High School Diploma or GED required
• College degree preferred