Lead Teller

Under the direction of branch management, the Lead Teller will perform a variety of duties related to all phases of cash handling, operational tasks, transaction approvals, customer service, product knowledge, sales, and telemarketing. The Lead Teller will ensure client satisfaction by practicing, following, and implementing Fremont Bank’s customer service standards.The Lead Teller must be willing to perform telemarketing calls and conduct outside sales when needed. The Lead Teller must have knowledge of sales, customer service and cash handling. The Associate must be a self-starter and efficient in time management. The Lead Teller must dress in professional attire and must be flexible in scheduling and available/willing to work weekends. Perform all teller transactionsEnsure client satisfaction by practicing, following, and implementing Fremont Bank service standardsExplain bank policies and proceduresExplain, promote, sell and or refer Fremont Bank products and services to current and prospective clientsMeet assigned sales and referral objectivesConduct telemarketing and follow-up sales duties when assigned by managementUnderstand and be able to accurately communicate deposit productsFollow bank policies and proceduresReconcile cash and all other transactions each dayResponsible for compliance with applicable Federal Banking RegulationsAccountable for performing all operational duties with accuracy, attention to detail and proper cash handing habitsStay informed of job-related issues, bank promotions, changes in products, services, policies or procedures; actively participate in bank related training classesAccountable for staying current on business-related activities in other areas of the BankMaintain a flexible schedule, including working weekendsPerform other duties and projects as assigned2 years of banking experience or equivalent preferredSuccessfully pass the Regulation CC Exam, Operational Knowledge Exam and obtain Signing AuthorityPrevious cash handling experienceSales and customer service experience in a customer-faced environmentWillingness to perform telemarketing duties as assignedExcellent verbal and written communication skillsA professional appearance is requiredExperience working in a Windows-based computer environment, working knowledge of Microsoft OfficeHigh School Diploma or GED requiredCollege degree preferred