Lead Teller

First PREMIER Bank and PREMIER Bankcard foster a culture that emphasizes personal success, respect, health, wellness, fun, and giving back. Employees are rewarded, valued, and celebrated for their contributions through a variety of recognition programs and career advancement opportunities.

About the Role

Manage a cash drawer and balance it daily according to teller performance standards while maintaining accurate records of money, official checks, and gift cards involved in customer transactions. Provide exemplary customer service, staff training, supervision, and coaching for the branch teller team.

Responsibilities

• Execute PREMIER customer service by greeting customers promptly, processing transactions accurately and efficiently, maintaining confidentiality, and understanding the features and benefits of First PREMIER Bank’s products and services.
• Partner with the Branch Manager to coordinate staff schedules, workflow, and ensure effective operation of all parts of the branch, including consistent PREMIER customer service standards. Perform branch opening and closing duties independently.
• Follow mandatory procedures to ensure work meets quality standards and adheres to external regulatory and internal codes of conduct.
• Monitor security procedures, including communicating alerts, key assignments, dual control for keys/combinations, cash audits, updating notification lists, training, alarm code assignments, and responding to branch alarms.
• Process transactions such as deposits, withdrawals, cashed checks, Savings Bonds, and receipt of payments (loans, credit cards, credit lines).
• Review transaction override requests for accuracy and perform overrides as needed.
• Assign and oversee Vault, drawer, and TCR (Teller Cash Recycler) responsibilities.
• Review account information, assist customers and tellers with complex problems or questions, and keep customer information current using internal systems.
• Interview, hire, and train new staff. Provide constructive and timely performance reviews. Handle discipline and termination of employees in accordance with company policy.

Qualifications

• Minimum of 2 years of cash handling or related experience is required.
• Supervisory or management experience is preferred.
• Basic computer skills, customer service, and/or banking experience is preferred.

Skills

• Express ideas, request action, and formulate plans through clear and effective verbal communications to respond to customers and organizational needs.
• Understand and effectively use standard office equipment and software packages to support business processes.
• Recognize sales opportunities during service interactions to enhance overall customer service.
• Conduct oneself in a manner that promotes trust in the individual and the organization.
• Cooperatively interact with co-workers to promote an effective and productive work unit.
• Effectively manage time to ensure prompt completion of tasks and duties.
• Provide constructive feedback to enhance performance with effective management and leadership skills.
• Excellent interpersonal skills; clear and effective verbal and written communication skills.

Benefits

• Full medical benefits when working 20+ hours per week (traditional and high-deductible health plan options available).
• Free dental and vision coverage.
• Generous Paid Time Off plans.
• 401(k) with a dollar-for-dollar match up to 5% of total compensation.
• Special discounts and offers for events at the Denny Sanford PREMIER Center.
• PREMIER Wellness Program.
• Paid Community Volunteer Hours (PREMIER averages 30,000 hours per year).
• Fun employee parties, including concerts, outdoor bashes, cash, and car giveaways.

Location: Sioux Falls, SD