Lead Telecom AI Solutions Architect

Location: Denver, CO

About the role

Serve as the primary onsite Lead Architect for Agentic AI-driven telecom transformation across NOC, SOC, network operations, service assurance, and incident management domains. Lead customer workshops and discovery sessions to assess current-state NOC/SOC operating models, alarm flows, ticket lifecycles, triage processes, escalation paths, and operational pain points. Define Agentic AI-driven solution architectures for alarm correlation, event deduplication, anomaly detection, root-cause analysis, incident enrichment, ticket automation, and closed-loop remediation. Drive operational transformation outcomes including MTTR reduction, alert-noise suppression, faster triage, improved fault isolation, proactive incident prevention, and enhanced customer experience. Translate network and operations challenges into scalable architectures spanning OSS, service assurance, observability, telemetry, ITSM, knowledge management, and automation platforms.

Responsibilities

• Lead customer workshops and discovery sessions to assess current-state NOC/SOC operating models.
• Define Agentic AI-driven solution architectures for alarm correlation, event deduplication, anomaly detection, root-cause analysis, incident enrichment, ticket automation, and closed-loop remediation.
• Drive operational transformation outcomes including MTTR reduction, alert-noise suppression, faster triage, improved fault isolation, proactive incident prevention, and enhanced customer experience.
• Translate network and operations challenges into scalable architectures spanning OSS, service assurance, observability, telemetry, ITSM, knowledge management, and automation platforms.

Requirements

• Proven experience in designing and implementing AI-driven telecom solutions, especially in NOC/SOC environments.
• Strong knowledge of AWS-based architectures and cloud-native platform design.
• Excellent stakeholder management skills, with the ability to lead customer workshops and collaborate with cross-functional teams.
• Experience in defining and executing transformation roadmaps and phased implementation strategies.
• Ability to mentor technical teams and ensure architecture governance and operational excellence.

Benefits

• Medical and Prescription Drug Plans (after waiting period)
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

What’s in it for you

• Opportunity to lead innovative telecom transformation projects with a focus on AI and automation.
• Work in a dynamic environment supporting cutting-edge technology solutions.
• Collaborate with diverse teams and industry experts to shape future telecom operations.
• Immediate start with potential for long-term engagement.
• Be part of a forward-thinking organization committed to technological advancement and operational excellence.