Lead Technology Business Services Consultant - Workforce Planning

At Wells Fargo, we're more than a financial services leader—we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe a meaningful career offers more than just a job—it provides all the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work, with robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow.

About the Role

Enterprise Functions Technology (EFT) is seeking a Lead Technology Business Services Consultant specializing in Workforce Strategy & Planning. The EFT group provides technology solutions and support for Risk, Audit, Finance, Marketing, Human Resources, Corporate Properties, and Stakeholder Relations business lines. Additionally, EFT delivers unique technology solutions and innovation for Wells Fargo Technology, Enterprise Shared Services, and Enterprise Data Management. This portfolio of applications and tools is continually engineered to meet challenges of stability, security, scalability, and speed.

Responsibilities

• Partner with technology leaders to develop workforce plans aligned to strategic priorities, operating targets, and budget commitments
• Manage workforce demand, hiring forecasts, attrition planning, and organizational health metrics
• Evaluate workforce investments and provide recommendations regarding hiring priorities, backfills, organizational design, and resource allocation
• Support governance routines related to workforce planning, headcount management, and approval processes
• Lead end-to-end workforce request processes including position approvals, requisition tracking, and recruiting readiness activities
• Partner with hiring managers, BSLs, and Recruiting to ensure position requests are accurately scoped and aligned to business priorities
• Track requisitions through hiring lifecycle stages and provide executive visibility into progress, risks, and outcomes
• Drive process improvements to increase efficiency and transparency across workforce management activities
• Develop executive reporting and workforce dashboards using workforce, recruiting, and financial data
• Analyze hiring progress, workforce trends, attrition, productivity, and headcount forecasts
• Create executive summaries and leadership presentations that communicate key insights, risks, and recommendations
• Present workforce data and business impacts to senior leaders
• Support workforce transformation initiatives focused on automation, AI enablement, and optimization of operating models
• Identify opportunities to improve processes, reduce manual effort, and increase scalability through technology solutions
• Lead special projects and strategic initiatives as assigned
• Build strong partnerships across Technology, Finance, Human Resources, Recruiting, Compliance, and Workforce Management teams
• Facilitate discussions among leaders to drive alignment and resolve workforce-related issues
• Influence decision making through data-driven recommendations and clear communication

Requirements

• 5+ years of Information Technology experience in support of Business Services, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education
• 5+ years of experience in Business Execution, Business Services, Workforce Planning, Strategy, Operations, Program Management, Human Capital Management, or related fields

Qualifications

• Experience working with Executive Leadership and senior business stakeholders
• Strong analytical, problem-solving, and organizational skills
• Ability to manage multiple priorities within a fast-paced environment
• Exceptional written and verbal communication skills

Job Expectations

• This position offers a hybrid work schedule—ability to work in office
• This position is not eligible for Visa sponsorship
• Relocation assistance is not available for this position

Pay

$119,000.00 - $206,000.00

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement