Lead Technician Smart Home Automation & Programming

Why You'll Love This Role

We're pioneering smart spaces, making homes and offices more connected, comfortable, and joyful. As a Lead Technician, you'll own the programming, technical delivery, and client-facing execution of our smart home systems.

What You'll Be Doing

• Develop, program, configure, test, and commission Control4 automation systems (lighting, AV, shades, integration with third-party devices)
• Hold & maintain a valid Lutron RadioRA2/RA2 Select (or RadioRA) certification and execute programming/configuration of Lutron lighting/shade control systems
• Interface with clients, designers, contractors, and other stakeholders to scope system functionality, network/AV/automation requirements, and deliverables
• Troubleshoot and resolve complex issues in automation, AV, shading, lighting control, and networking environments
• Create system documentation, configuration backups, job-site checklists, and handover materials
• Mentor and guide junior technicians/field installers; provide technical leadership on-site and remotely
• Participate in site setup, rack buildouts, cable/low-voltage terminations (as needed), and final system acceptance with clients
• Maintain remote access, monitoring, and service protocols for deployed systems; proactively support client systems for reliability and serviceability
• Stay up to date on smart home industry trends, new integrations, and automation best practices
• Adhere to company policies for safety, professionalism, and client satisfaction

Qualifications

• Minimum 3 years of hands-on programming experience with Control4 systems (automation, lighting/shade/AV integration)
• Valid Lutron Radiora3 certification
• Understanding of networking (IP networks, switches, routing, VLANs, remote access, VPN) as it pertains to smart-home/automation systems
• Strong AV/lighting/shading/integration experience (residential or commercial)
• Excellent troubleshooting skills—hardware, software, networking, automation logic
• Strong client-facing communication skills: able to explain technical details and deliver client training
• Self-motivated, organized, and comfortable working both independently and as part of a team
• Valid driver’s license and willingness to travel to job sites (if local work is needed)
• Ability to work flexible hours (some evenings/onsite commissioning may be required)
• Lutron motorized shading certification(s)
• More than 3 years of experience (4-6 years) in automation/AV integration
• Additional certifications (e.g., Control4 Certified Programmer, CEDIA, Crestron, etc.)
• Experience in the high-end residential market or commercial integration projects
• Experience managing or coordinating small teams or supervising field technicians
• Experience with monitoring/remote service platforms for smart-home systems
• Familiarity with motorized shade/lighting control systems and third-party integrations (e.g., KNX, Savant, etc.)
• Lutron Homeworks programming

Our Mission

To enhance the human experience through smart spaces.

Our Vision

To be the most beloved brand in technology services.

Delight

We seek to go beyond satisfaction, consistently bringing magical experiences and fulfillment to those we serve.

Accountability

We are responsible, transparent, and committed to delivering on our promises.

Innovation

We consistently offer creative solutions to meet & exceed the evolving needs of our clients, franchisees, and each other.

Service

We have an unwavering commitment to serve our clients, franchisees, and each other to build enduring partnerships.

Our Team

We empower our Technicians as critical thinkers who provide exceptional service to our valued clients every day. Whether you aspire to advance your technical mastery, expand your role to leadership, or even own a Daisy branch one day, we provide the training resources and support to help you get there.

About the Role

This is a remote position.

Benefits

Competitive salary

Flexible schedule