Lead Technician II

About the role

Restoration Management Company expects each, and every employee to embrace and apply in their daily activities the following company CORE VALUES: Team Spirit, Integrity, Quality, Humility, and Safety.

Responsibilities

• Maintain regular communications with key stakeholders including Branch Manager, Operations Manager, Project Manager, Supervisor and Project Coordinator for purposes of discussing matters relative to project schedules, changes in scope of work, material, and personnel resources to ensure smooth completion of project.
• Perform and/or direct staff to perform necessary tasks to help expedite the completion of the job, including but not limited to: Pickup and order materials, moving client contents, performing necessary repairs at the highest quality while adhering to code regulations and industry standards.
• Lead a group of 3 or more technicians, providing supervision and direction based on defined job parameters.
• Responsible for supervising multiple and different types of jobs in a day - simple to complex to large loss.
• Ensures team provides best customer experience and makes/recommends adjustments based on experience to serve in the best interest of the client and company.
• Maintaining company assigned vehicle and restock supplies, as necessary.
• Complete and turn in crew sheets and job notes at the end of each day.
• Serve as role model in following and enforcing company policy and safety procedures while performing services.
• Aid in the development of technicians through mentoring, coaching, equipping and encouraging development of skills through feedback.
• Aid in jobsite safety briefings, provides training within scope of knowledge.
• May act as company Site Safety Representative, applies knowledge of industry standards, safety training and understanding of company policies in enforcing safety guidelines.
• Complete timecards in a timely and accurate manner, ensure crew members do the same.
• Turn in completed work orders including but not limited to: measurements, moisture readings, and necessary detailed paperwork for Project Manager to complete billing.
• Continue building knowledge of company services, operations, and standard practices to support individual professional growth.

Requirements

• Minimum 3 years’ experience in lead technician role in construction field, and/or restoration/mitigation field or experience gained through successfully meeting job requirements of Lead Tech I.
• Valid Driver’s License, with driving record in good standing (Class C).
• Must be insurable.
• Bilingual (English/Spanish) preferred.
• Able to pass Respirator Physical and obtain respiratory fit exam.
• Industry certifications preferred, with ability to pass medical exams if required for certification.
• Ability to communicate and provide excellent customer service.
• Good grasp of English language (read, write, verbal).
• Able to utilize software and applications in accessing documents, forms, reports, etc. and submit same through company approved methods.
• Able to effectively teach and actively contribute to the development of technicians (crew) through demonstration, encouraging opportunities for growth.
• Strong understanding of safety guidelines and applies to daily tasks.
• Successfully completed the Site Safety representative training.
• Possesses thorough knowledge of company SOP’s and adheres to guidelines.
• Shares with crew through application of SOP’s in daily activities.
• Expertise in use of hand tools, power tools, and other miscellaneous equipment to complete the job.
• Focuses on continuous growth and development. Asks for feedback and applies what they learn and is willing to do the same for others.
• Can interpret, basic to complex instructions/plans/guidelines (i.e. – Material Data Sheets, schematics, drawings, etc).

Experience/Requirements

• Minimum 3 years’ experience in lead technician role in construction field, and/or restoration/mitigation field or experience gained through successfully meeting job requirements of Lead Tech I.
• Valid Driver’s License, with driving record in good standing (Class C).
• Must be insurable.
• Bilingual (English/Spanish) preferred.
• Able to pass Respirator Physical and obtain respiratory fit exam.
• Industry certifications preferred, with ability to pass medical exams if required for certification.
• Ability to communicate and provide excellent customer service.
• Good grasp of English language (read, write, verbal).
• Able to utilize software and applications in accessing documents, forms, reports, etc. and submit same through company approved methods.
• Able to effectively teach and actively contribute to the development of technicians (crew) through demonstration, encouraging opportunities for growth.
• Strong understanding of safety guidelines and applies to daily tasks.
• Successfully completed the Site Safety representative training.
• Possesses thorough knowledge of company SOP’s and adheres to guidelines.
• Shares with crew through application of SOP’s in daily activities.
• Expertise in use of hand tools, power tools, and other miscellaneous equipment to complete the job.
• Focuses on continuous growth and development. Asks for feedback and applies what they learn and is willing to do the same for others.
• Can interpret, basic to complex instructions/plans/guidelines (i.e. – Material Data Sheets, schematics, drawings, etc).

Qualifications

• Valid Driver’s License, with driving record in good standing (Class C).
• Must be insurable.
• Bilingual (English/Spanish) preferred.
• Able to pass Respirator Physical and obtain respiratory fit exam.
• Industry certifications preferred, with ability to pass medical exams if required for certification.
• Ability to communicate and provide excellent customer service.
• Good grasp of English language (read, write, verbal).
• Able to utilize software and applications in accessing documents, forms, reports, etc. and submit same through company approved methods.
• Able to effectively teach and actively contribute to the development of technicians (crew) through demonstration, encouraging opportunities for growth.
• Strong understanding of safety guidelines and applies to daily tasks.
• Successfully completed the Site Safety representative training.
• Possesses thorough knowledge of company SOP’s and adheres to guidelines.
• Shares with crew through application of SOP’s in daily activities.
• Expertise in use of hand tools, power tools, and other miscellaneous equipment to complete the job.
• Focuses on continuous growth and development. Asks for feedback and applies what they learn and is willing to do the same for others.
• Can interpret, basic to complex instructions/plans/guidelines (i.e. – Material Data Sheets, schematics, drawings, etc).

Skills

• Communication skills.
• Customer service skills.
• Leadership skills.
• Technical skills (hand tools, power tools, etc.).
• Problem-solving skills.
• Time management skills.
• Physical stamina and strength.

Benefits

Full-time positions; Opportunity for advancement; Competitive benefits (medical, dental, vision, EAP, 401k and matching, and life insurance); PTO; Paid holidays; Competitive salaries.

Pay

Pay Range: $24.76 - $30.39 Hourly (DOE)

Schedule

24/7 business operations

Benefits

Full-time positions; Opportunity for advancement; Competitive benefits (medical, dental, vision, EAP, 401k and matching, and life insurance); PTO; Paid holidays; Competitive salaries.

Qualifications

• Valid Driver’s License, with driving record in good standing (Class C).
• Must be insurable.
• Bilingual (English/Spanish) preferred.
• Able to pass Respirator Physical and obtain respiratory fit exam.
• Industry certifications preferred, with ability to pass medical exams if required for certification.
• Ability to communicate and provide excellent customer service.
• Good grasp of English language (read, write, verbal).
• Able to utilize software and applications in accessing documents, forms, reports, etc. and submit same through company approved methods.
• Able to effectively teach and actively contribute to the development of technicians (crew) through demonstration, encouraging opportunities for growth.
• Strong understanding of safety guidelines and applies to daily tasks.
• Successfully completed the Site Safety representative training.
• Possesses thorough knowledge of company SOP’s and adheres to guidelines.
• Shares with crew through application of SOP’s in daily activities.
• Expertise in use of hand tools, power tools, and other miscellaneous equipment to complete the job.
• Focuses on continuous growth and development. Asks for feedback and applies what they learn and is willing to do the same for others.
• Can interpret, basic to complex instructions/plans/guidelines (i.e. – Material Data Sheets, schematics, drawings, etc).

Skills

• Communication skills.
• Customer service skills.
• Leadership skills.
• Technical skills (hand tools, power tools, etc.).
• Problem-solving skills.
• Time management skills.
• Physical stamina and strength.

Benefits

Full-time positions; Opportunity for advancement; Competitive benefits (medical, dental, vision, EAP, 401k and matching, and life insurance); PTO; Paid holidays; Competitive salaries.

Pay

Pay Range: $24.76 - $30.39 Hourly (DOE)

Schedule

24/7 business operations

Benefits

Full-time positions; Opportunity for advancement; Competitive benefits (medical, dental, vision, EAP, 401k and matching, and life insurance); PTO; Paid holidays; Competitive salaries.

Qualifications

• Valid Driver’s License, with driving record in good standing (Class C).
• Must be insurable.
• Bilingual (English/Spanish) preferred.
• Able to pass Respirator Physical and obtain respiratory fit exam.
• Industry certifications preferred, with ability to pass medical exams if required for certification.
• Ability to communicate and provide excellent customer service.
• Good grasp of English language (read, write, verbal).
• Able to utilize software and applications in accessing documents, forms, reports, etc. and submit same through company approved methods.
• Able to effectively teach and actively contribute to the development of technicians (crew) through demonstration, encouraging opportunities for growth.
• Strong understanding of safety guidelines and applies to daily tasks.
• Successfully completed the Site Safety representative training.
• Possesses thorough knowledge of company SOP’s and adheres to guidelines.
• Shares with crew through application of SOP’s in daily activities.
• Expertise in use of hand tools, power tools, and other miscellaneous equipment to complete the job.
• Focuses on continuous growth and development. Asks for feedback and applies what they learn and is willing to do the same for others.
• Can interpret, basic to complex instructions/plans/guidelines (i.e. –