Lead Technical Process Engineer

Key Responsibilities

• Lead a team comprised of Process Engineers and Technical Business Analysts responsible for identifying process deficiencies, gathering technical requirements, and producing documentation that enables Program Managers to initiate and deliver technology projects.
• Conduct and oversee structured assessments of existing business processes across departments to identify inefficiencies, redundancies, gaps, or the complete absence of formalized workflows.
• Propose, design, and document improved business processes and workflows, translating operational needs into clear, actionable process maps, standard operating procedures, and requirements documentation.
• Ensure that requirements gathered by the Technical Business Analysts are complete, accurate, and appropriately scoped to support technology project intake and delivery by technical project managers.
• Serve as a subject matter expert and escalation point for process design questions, requirements conflicts, and workflow documentation standards.
• Establish and maintain a library of process documentation, workflow diagrams, and requirements artifacts that serve as the authoritative reference for technology delivery teams.
• Define and monitor key performance indicators (KPIs) to measure the effectiveness of process improvements and the quality of requirements documentation produced by the team.
• Partner with cross-functional stakeholders across to build organizational awareness of process improvement opportunities and foster a culture of continuous improvement.
• Support the evaluation and adoption of tools and platforms that enhance process documentation, workflow automation, and requirements management.
• Ensure all process designs and technology recommendations align with applicable security, compliance, and governance requirements.
• Other tasks as assigned.

Required Experience/Skills

• 4 years of relevant professional experience or bachelor's degree in computer science, information technology, engineering, or a related technical field.
• 7+ years of experience in technology operations, business analysis, or process engineering, with at least 3 years in a team leadership or senior technical role.
• Demonstrated experience identifying process gaps and designing improved workflows that result in measurable operational improvements.
• Prominent ability to lead and develop a team of analysts or engineers, providing mentorship, quality oversight, and professional guidance.
• Strong understanding of business process documentation methodologies, including process mapping, workflow diagramming, and requirements elicitation.
• Experience working in close partnership with project or program management functions to translate business needs into technology deliverables.
• Excellent written and verbal communication skills, with the ability to present complex process and technical concepts to both technical and non-technical audiences.
• Familiarity with enterprise project management and collaboration platforms (Wrike, Microsoft 365, ServiceNow, etc.).

Preferred Experience

• Experience with business process management (BPM) tools, workflow automation platforms, or low-code/no-code solutions.
• ITIL v4, Lean Six Sigma, or equivalent process improvement certification.
• Experience in live entertainment, sports, or media technology environments.
• Experience supporting large-scale, high-availability technology environment.