Lead Technical Consultant - ITAM (HAM/SAM)

About the role

RGP is seeking a Lead Technical Consultant to join our fast-growing ServiceNow Practice team. The resource will be responsible for the successful delivery of ServiceNow's solutions and services, in a client consulting environment.

Responsibilities

• Assist Business Process Consultant in workshops to gather agile user stories/epics/features and size stories.
• Direct customers on industry and ServiceNow best practices across products and platform implementations.
• Solution and Design for Custom App Engine Application Development.
• Development of client specific reporting needs including Performance Analytics.
• Interface with ServiceNow technical product teams as needed.
• Be the technical lead member on implementation project teams, directing other developers on the team.
• Prepare all client facing and internal deliverables that are technology related.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Create and deliver solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards.
• Collaborate and contribute to the creation, deployment and maintenance of Technical Best Practices and Standards.
• Ensure technical deliverables are complete, consistent, high quality, on time and deliver valued outcomes.
• Achieve ServiceNow Practice and Individual KPI’s and Metrics as defined.

Requirements

Desired Skills:

• 4+ years of ServiceNow implementation experience in a client consulting environment.
• Minimum 8 years demonstrated experience as a key technical resource leading the development of solutions in client environments (Various technical stack experiences).
• Demonstrated experience in technical leadership consulting roles, client facing required.
• Demonstrated experience in end-to-end development, traditional software engineering such as Java, C#, C++ highly desirable.
• Proficiency with JavaScript, Angular.JS, JQuery and/or BootStrap.JS, React, NodeJS, NPM.
• Proficiency with Agile project management and delivery methodologies.
• Desired degree or equivalent, preferably in Information Technology, Computer Science or Engineering disciplines.
• Certified ServiceNow Administrator and/or Implementation Specialist such as: CIS-SAM, CIS-HAM, CIS-ITSM, CSA, CAD.

Qualifications

Desired Skills:

• 4+ years of ServiceNow implementation experience in a client consulting environment.
• Minimum 8 years demonstrated experience as a key technical resource leading the development of solutions in client environments (Various technical stack experiences).
• Demonstrated experience in technical leadership consulting roles, client facing required.
• Demonstrated experience in end-to-end development, traditional software engineering such as Java, C#, C++ highly desirable.
• Proficiency with JavaScript, Angular.JS, JQuery and/or BootStrap.JS, React, NodeJS, NPM.
• Proficiency with Agile project management and delivery methodologies.
• Desired degree or equivalent, preferably in Information Technology, Computer Science or Engineering disciplines.
• Certified ServiceNow Administrator and/or Implementation Specialist such as: CIS-SAM, CIS-HAM, CIS-ITSM, CSA, CAD.

Skills

• Proven team player and team builder, team leader.
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery.
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity.
• Excellent oral and written communication skills with the ability to present and explain technical information in an articulate manner.
• Strong attention to detail and creative problem-solving is an absolute essential skill.

Benefits

Compensation commensurate with your qualifications, experience, and other factors, including geographic location, market and operational factors.

Total Rewards based on eligibility include:

• Medical, Dental, Vision, Life Insurance, Disability Insurance.
• 401(k) Savings Plan, Employee Stock Purchase Plan.
• Professional Development Program, Paid Time Off, Paid Holidays and Paid Sick Time (in geographies where legally required).

Pay

TBD

Schedule

TBD