Lead, Technical Account Management (SMB Merchants)

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes description of role, responsibilities, what we look for, pay grade, equity grade, benefits, remote-first, etc. No schedule specifics given (no mention of schedule). So we should not include Schedule section. Pay: we have pay ranges. So include Pay section. Benefits: we have benefits description. Include Benefits. About the role: we have intro paragraph. Responsibilities: bullet list of duties. Requirements: maybe "What We Look For" includes requirements. Qualifications: maybe degree etc. Skills: maybe technical background, communication, relationship builder. We need to avoid duplication. Let's parse. Content: - Intro: "At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. In this role you will lead a team of our world class Technical Account Managers (TAMs), representing and supporting our SMB merchants. As the manager, you will oversee a talented team of TAMs who are responsible for the technical success of our SMB merchants post-sale. You will support and guide your team towards best practice solutions as they advise merchant developers, product teams, and key business partners throughout the entire lifecycle, from initial product integration through expansion and scale. This team is tasked with not only guiding their merchants to avoid pitfalls, but to take advantage of more of Affirm’s offerings; solving business objectives with technical strategies and product optimizations. Technical Account Managers are a part of the Engineering Team and work closely with Affirm’s Client Success, Product Management, Operations, and Merchant Care teams." That's about the role. - "What You'll Do" bullet list: Coach, mentor and develop an awesome group of experienced TAMs who support our SMB merchants. Work closely with our Client Success counterparts to help our network of merchants grow, by not only enabling an efficient time to market, but also by taking better advantage of Affirm’s expanding product suite post launch Establish and track team OKRs and goals, establishing proactive action plans for meeting goals when needed Forecast the demand for TAMs and recruit as necessary Technically, you will evaluate new hires on their technical capabilities, handle escalations from your own team, provide guidance to the TAMs on integration solutions, troubleshooting and optimization opportunities, and be seen as an expert by our customers Be a strong internal advocate for our merchants, working cross functionally to make sure their highest priorities are being met That's responsibilities. - "What We Look For": At least five years in a b2b customer facing technical role and three years as a people manager. A strong technical background in web development technologies and REST APIs, with a computer science degree or professional engineering experience. A great relationship builder who has the ability to quickly build rapport with engineering customers. A fantastic communicator, both when advocating for customers internally and advocating for Affirm externally. Bonus: Experience providing solutions to e-commerce or in-store retailers. This position requires either equivalent practical experience or a Bachelor’s degree in a related field That's requirements/qualifications/skills. We can split: Requirements: years experience, people manager. Qualifications: degree or experience. Skills: technical background, relationship builder, communicator, bonus e-commerce. But we need to avoid duplication. Let's decide sections: - About the role: intro paragraph. - Responsibilities: bullet list from "What You'll Do". - Requirements: "At least five years in a b2b customer facing technical role and three years as a people manager." plus maybe "This position requires either equivalent practical experience or a Bachelor’s degree in a related field" (could be qualification). But we can put degree in Qualifications. - Qualifications: "A strong technical background in web development technologies and REST APIs, with a computer science degree or professional engineering experience." plus "This position requires either equivalent practical experience or a Bachelor’s degree in a related field." Might be overlapping. We'll keep Qualifications: degree or experience. - Skills: "A great relationship builder who has the ability to quickly build rapport with engineering customers." "A fantastic communicator, both when advocating for customers internally and advocating for Affirm externally." "Bonus: Experience providing solutions to e-commerce or in-store retailers." - Benefits: list of benefits: health coverage at no cost, spending stipends, time off to recharge, ESPP, inclusive interview process, etc. Also mention remote-first flexibility? That's more about work arrangement, maybe could be under Benefits or separate but not schedule. We'll include remote-first in Benefits? It's not a benefit per se but a work arrangement. Could be under About the role? But we have no separate section for Work Arrangement. Could include in Benefits as "Remote-first with flexibility built in". We'll include that as a bullet. - Pay: include pay ranges: USA base pay range (CA, WA, NY, NJ, CT) per year: $165,000 - $225,000; USA base pay range (all other U.S. states) per year: $146,000 - $206,000. Also mention Pay Grade - L Equity Grade - 6. Could include that. We should not include schedule. We must not repeat job title as heading. No markdown. Output only HTML fragment. We'll structure:

About the role

...

Responsibilities

• ...
...

Requirements

• At least five years in a b2b customer facing technical role and three years as a people manager.

Qualifications

• A strong technical background in web development technologies and REST APIs, with a computer science degree or professional engineering experience.
• This position requires either equivalent practical experience or a Bachelor’s degree in a related field.

Skills

• A great relationship builder who has the ability to quickly build rapport with engineering customers.
• A fantastic communicator, both when advocating for customers internally and advocating for Affirm externally.
• Bonus: Experience providing solutions to e-commerce or in-store retailers.

Benefits

• Health coverage at no cost: 100% of premiums covered for employees and their dependents.
• Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
• Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
• Own a piece of what you build: Employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.
• Remote-first with flexibility built in: Most roles can be done from almost anywhere within the country of employment; occasional in-person work may be required.
• Inclusive interview process with accommodations for candidates with disabilities.

Pay

Pay Grade - L, Equity Grade - 6. USA base pay range (CA, WA, NY, NJ, CT) per year: $165,000 - $225,000. USA base pay range (all other U.S. states) per year: $146,000 - $206,000.

We need to ensure we preserve all substantive information. Did we miss anything? The intro also mentions "As the manager, you will oversee a talented team of TAMs who are responsible for the technical success of our SMB merchants post-sale." That's covered in About the role. Also "Technical Account Managers are a part of the Engineering Team and work closely with Affirm’s Client Success, Product Management, Operations, and Merchant Care teams." Included. We also have "Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)" Some of that is covered in Benefits and Pay. We might add a sentence about base pay being part of total compensation package including equity rewards, monthly stipends for health, wellness and tech spending, and benefits. But we already have benefits covering health coverage, stipends, ESPP. Could add a line in Pay section about base pay being part of total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision). However that duplicates benefits. Might be okay to include but we should not invent. It's in the posting, so we should preserve. Let's incorporate that into Pay section: "Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)" We already have benefits listing health coverage, stipends, ESPP. It's okay to mention again but we should avoid duplication? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we should keep that sentence. It's okay if it repeats some info; we are not summarizing away detail. We'll include it in Pay section. Also note: "Remote-first with flexibility built in Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience." We included a bullet about remote-first; we could add about occasional in-person work and onboarding. Let's add to Benefits bullet: "Remote-first with flexibility built in: Most roles can be done from almost anywhere within the country of employment; some positions may occasionally require in-person work at an Affirm office, and all new hires are invited to attend an in-person onboarding experience." Now check for any other substantive info: "We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help." We have that bullet. "For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law." That's location-specific legal info; we should preserve? It's substantive but maybe considered EEO/legal boilerplate? It's a specific legal requirement; but it's about arrest and conviction records. The instruction says remove EEO/equal-opportunity/scam-warning boilerplate. This is a specific legal requirement about arrest and conviction records for SF/LA. Might be considered EEO boilerplate. Safer to remove? It's not exactly EEO but a local fair chance law. The instruction says remove EEO/equal-opportunity/... boilerplate. This is a specific statement about considering qualified applicants with arrest and conviction records as required by law. Could be considered EEO. I'd remove to be safe. Also "By clicking 'Submit Application,' you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described." That's privacy notice, likely boilerplate; remove. Now ensure we didn't miss any responsibilities: "Coach, mentor and develop an awesome group of experienced TAMs who support our SMB merchants." included. "Work closely with our Client Success counterparts to help our network of merchants grow, by not only enabling an efficient time to market, but also by taking better advantage of Affirm’s expanding product suite post