Jobs · Engineering · Massachusetts

Lead Tech / Crew Chief

ServiceMaster Dynamic Cleaning · Worcester, MA · 1 mo ago
On-siteEngineeringFull-time
We need to output HTML fragment with sections: Benefits, Position Overview (maybe "About the role"? but they said use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include sections only when posting has real specific content. The posting includes Benefits (list). Position Overview (they have "Position Overview" paragraph). Responsibilities (they have "Job Responsibilities" list). Requirements (they have "Job Requirements" list). Also maybe "Qualifications" same as Requirements? They said use headings like Qualifications, Skills, Benefits, Pay, Schedule. We have Benefits, Responsibilities, Requirements. Also maybe "Skills" could be extracted from responsibilities/requirements but we shouldn't invent. We can include Skills if there is explicit list of skills. The posting includes "Strong verbal and written and communication skills", "Strong problem solving and customer service skills", "Must be able to prioritize activities and meet deadlines", "Experience with entering data using a tablet or mobile phone", "Valid Drivers’ License and satisfactory driving record", etc. Those are more requirements. Could treat them as Skills but we already have Requirements. Probably better to have sections: Benefits, Position Overview, Responsibilities, Requirements. No Pay or Schedule because not specified (they mention "Competitive wage plus bonus structure" but not explicit pay amount; they said do not create Pay unless posting actually states them. It says "Competitive wage plus bonus structure" which is vague but still states wage? It's not a specific number; but they said never emit heading followed by filler/placeholder text like "commensurate with experience", "not specified", "N/A", "varies", "TBD". "Competitive wage plus bonus structure" is somewhat vague but still indicates wage exists. However they said "never create Pay/Schedule/Benefits sections unless the posting actually states them." Benefits we have. Pay: they mention "Competitive wage plus bonus structure". That is a statement about pay, albeit not a number. Is that considered stating them? It's not a specific number but it's stating that there is competitive wage and bonus. I'd lean to include Pay section with that statement? But they said prefer few substantive sections over many thin ones. Could combine Pay into Benefits? But Benefits already separate. Could we include Pay as a short paragraph under Benefits? Probably better to include Pay section with that statement. However they said "never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD")". "Competitive wage plus bonus structure" is not exactly filler; it's a description. I'd include Pay. Schedule: they mention "Option for a flexible schedule" under Benefits & Perks. So schedule info exists: "Option for a flexible schedule". That's specific enough? It's not a specific schedule but indicates flexibility. Could include Schedule section with that statement. However they said prefer few substantive sections over many thin ones. Could combine Schedule into Benefits? But Benefits already have list; we could add "Option for a flexible schedule" as a bullet in Benefits. Indeed the Benefits list currently includes: 401(k) matching, Bonus based on performance, Dental insurance, Free uniforms, Health insurance, Paid time off, Training & development, Vision insurance. The "Option for a flexible schedule" is under Benefits & Perks but not in the bullet list; we could add it to Benefits as another bullet. That would avoid separate Schedule section. Thus we will have sections: Benefits (ul list), Position Overview (p), Responsibilities (ul), Requirements (ul). No Pay or Schedule separate. We must not repeat job title as heading. No Job ID etc. Remove boilerplate like Disclaimer, etc. Also remove "Position Overview" heading? We need to use

for section headings. So we will have:

Benefits

  • 401(k) matching
  • ... etc plus "Option for a flexible schedule". Also maybe "Competitive wage plus bonus structure" is pay; but we decided not to include Pay section. Could we add "Competitive wage plus bonus structure" as a benefit? It's more compensation. Might be okay to add as benefit bullet. But they said Benefits section only when posting has real specific content for it. The posting already has benefits list; we can add compensation as part of benefits? Might be okay but better to keep as is. We need to preserve all substantive information. So we must include the "Competitive wage plus bonus structure" somewhere. If we don't create Pay section, we could include it in Benefits as a bullet? But that might be misleading. However the instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state benefits (list). It also states "Competitive wage plus bonus structure". That is a statement about pay/compensation. So we could create a Pay section with that statement. But they said prefer few substantive sections over many thin ones. Adding a Pay section with just one sentence might be thin. Could we incorporate that into Benefits as a bullet? It's not a benefit per se but compensation. However the instruction says we can create Benefits section only when posting has real specific content for it. It does. It doesn't forbid adding extra items to Benefits that are not strictly benefits but related compensation. Might be okay. Alternatively we could create a Pay section with that statement and not worry about thinness. The instruction: "Prefer a few substantive sections over many thin ones." So we should avoid thin sections. Adding a Pay section with just one sentence might be considered thin. Better to incorporate into Benefits. Similarly "Option for a flexible schedule" we can add to Benefits. Thus Benefits ul will include: 401(k) matching, Bonus based on performance, Dental insurance, Free uniforms, Health insurance, Paid time off, Training & development, Vision insurance, Option for a flexible schedule, Competitive wage plus bonus structure. Now Position Overview: we have paragraph: "Monitors and inspects tasks for restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepares and reviews documentation to include notes, photos and documents according to company policies and procedures. Explains processes used to complete active jobs and next steps to resolution in person to customers. Supervises technician(s) assigned to the job ensuring safety and operational standards are being followed and met during active jobs." We'll put that in

    . Responsibilities: list from "Job Responsibilities". We need to extract each bullet. The text is a paragraph with sentences separated by commas? Let's parse: "Knowledge of the disaster restoration industry Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work siteCompletes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgencyExplains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guideInterfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the lossCompletes sketch and scope sheet for estimate, complete drying records using mobile softwareInspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessaryResolves issues with customers communicates customer issues, daily job activities with key company staffPrepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies May train new technicians or key operational team membersEnsure safety standards are being followed during all active jobsValid Drivers’ License and satisfactory driving recordStrong verbal and written and communication skillsStrong problem solving and customer service skillsMust be able to prioritize activities and meet deadlinesExperience with entering data using a tablet or mobile phoneReport to work on time in a clean, complete uniformRead and follow product label usage instructions" This is messy; we need to split into sensible list items. Likely each sentence separated by a capital letter after a period? But there are missing periods. We need to preserve all substantive information; we can break into logical items based on the content. Let's try to identify distinct duties: - Knowledge of the disaster restoration industry - Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site - Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job - Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency - Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide - Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss - Completes sketch and scope sheet for estimate, complete drying records using mobile software - Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary - Resolves issues with customers, communicates customer issues, daily job activities with key company staff - Prepares and/or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies - May train new technicians or key operational team members - Ensure safety standards are being followed during all active jobs - Valid Drivers’ License and satisfactory driving record - Strong verbal and written communication skills - Strong problem solving and customer service skills - Must be able to prioritize activities and meet deadlines - Experience with entering data using a tablet or mobile phone - Report to work on time in a clean, complete uniform - Read and follow product label usage instructions Some of these are actually requirements (like license, skills). But they appear under Responsibilities section in the posting. We'll keep them as responsibilities as per source. Now Requirements: list from "Job Requirements". Let's extract: - High school graduate or equivalent - Valid driver's license and satisfactory driving record - Good verbal and written and communication skills (typo) - Role models customer service expectations with homeowners, adjusters, vendors etc. - Knowledge of disaster restoration or construction industry - Proficient with using mobile software to enter data - Experience with using Xactimate is preferred but not required - Must be able to prioritize activities and meet deadlines - Experience in training and managing others - Strong problem-solving skills - Communicates customer issues, job activities with key company staff - Certifications are preferred, but not required: ASD – Applied Structural Drying Technician, FSRT – Fire & Smoke Restoration Technician, OCT – Odor Control Technician, WRT – Water Damage Restoration Technician Also there is "Physical Demands and Working Conditions" but that's not a heading we need to include unless we make a section? The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Physical Demands not in list, so we should not create a heading for it. However we must preserve ALL substantive information. If we omit Physical Demands, we lose info. But we could incorporate that info into Requirements or Responsibilities as a paragraph? The instruction says we can use

    for prose. We could add a

    after Requirements for Physical Demands. But we must not create a heading not listed. So we can add a paragraph under Requirements (or after) describing physical demands. That would preserve info without a heading. Similarly there is a Disclaimer and other boilerplate we must remove. Thus final HTML:

    Benefits

    • 401(k) matching
    • Bonus based on performance
    • Dental insurance
    • Free uniforms
    • Health insurance
    • Paid time off
    • Training & development
    • Vision insurance
    • Option for a flexible schedule
    • Competitive wage plus bonus structure

    Position Overview

    Monitors and inspects tasks for restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepares and reviews documentation to

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