Lead Systems Operations Engineer - Platform Reliability Engineering (PRE)

About This Role

Wells Fargo is seeking a Lead Systems Operations Engineer - Platform Reliability Engineering (PRE) within the CTO Platform organization. This role is aligned to modern Site Reliability Engineering (SRE) practices and is responsible for driving reliability, resiliency, observability, and operational excellence across critical platform and application services. The role is intended for senior engineers with deep expertise in one core platform domain, applying that expertise to proactively improve platform stability, scalability, and availability.

In This Role, You Will Act As

• Lead analysis and resolution of complex, systemic production reliability issues, translating recurring incidents into long-term engineering solutions
• Apply SRE principles including SLIs, SLOs, error budgets, and incident-driven engineering improvements to both new and legacy platforms
• Define and drive enterprise observability standards, including metrics, logs, traces, alerting, and service health dashboards
• Design and implement automation-first solutions to reduce operational toil, improve MTTR, and enable self-healing and self-service
• Partner with application, infrastructure, cloud, and support teams to improve availability, performance, capacity, and resiliency
• Lead or contribute to blameless post-mortems, ensuring measurable and sustained reduction of repeat incidents
• Translate complex technical and operational risks into clear, data-driven guidance for senior leadership
• Mentor engineers and support staff on reliability engineering, observability, and automation best practices

Required Qualifications

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of experience in Systems Operations, SRE, Platform Engineering, or Production Support with deep expertise in at least one platform domain: Database, Cloud, Network, Compute/Storage, Middleware, or Enterprise Application Support

Desired Qualifications

• Strong hands-on experience applying SRE practices, including SLI/SLO definition, error budgets, and reliability metrics
• Proven experience troubleshooting and resolving large-scale, distributed production systems
• Strong scripting and automation skills using Python, Bash, and/or PowerShell to reduce operational toil
• Experience building automation or reliability tooling using APIs, Git-based workflows, and modern engineering practices
• Solid understanding of incident, problem, and change management in enterprise production environments
• Strong communication and influencing skills across engineering teams and senior leadership
• Experience with capacity management, performance engineering, and resiliency design (HA, fault tolerance, RTO/RPO)
• Familiarity with infrastructure automation / IaC tools such as Ansible or Terraform
• Experience mentoring or leading senior engineers in reliability, operations, or SRE-focused roles

Job Expectations

• This position offers a hybrid schedule
• This position does not offer Visa sponsorship

Pay Range

$119,000.00 - $206,000.00

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date

14 Jul 2026

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