Lead Systems Engineer (Hybrid)

Responsibilities

• Defines, designs and develops system requirements.
• Performs trade-off analysis of performance, life-cycle cost, risk, producibility, and other system or program requirements.
• Affirms architecture and current hardware limitations, defines and designs system specifications, and evaluates input/output processes and working parameters for hardware/software compatibility.
• Captures design of subsystems and integrates the total system.
• Defines system support requirements to include monitoring, capacity, staffing and patching/updating.
• Analyzes and resolves program support deficiencies.
• Conducts independent technical investigations in systems design.
• Leads the infrastructure solution, implementation, and supports the daily operations in Microsoft products such as Windows, Microsoft 365 suite of products, Active Directory and Exchange Server.
• Leads the day-to-day delivery and support of all End User services infrastructures.
• Acts as the point of contact for End User Technologies.
• Implements the hands-on, practical technology work needed to support solution delivery.

Qualifications

• Education Level: Bachelor's Degree in Information Technology or Computer Science OR 8 years of relevant work experience in lieu of a Bachelor's degree.
• Experience: 8 years proven success overseeing the design, development, and implementation of software systems and applications.
• Preferred Qualifications: Extensive experience as primary engineer for Microsoft Exchange and Active Directory on-premises, with expert knowledge of Internet email delivery technologies and anti-spam techniques, and hands-on experience with the data center and the Cloud Infrastructure. Responsible for delivering high-quality operational support and customer service while adhering to service level agreements and ITSM processes (change, incident, problem, configuration management).
• Knowledge: Knowledge of programming languages and web based technologies. Proficient in Microsoft Office applications. Ability to collaborate to solve technical problems across teams. Excellent communication skills both written and verbal. Ability to collaborate to gather technical requirements, interpret business and technical needs. Build technical design based on architectural patterns and seek governance board approval and guide other team members to implement and support. Detailed-oriented candidate with strong communication, soft skill to manage customers, provide on-call support during afterhours and weekends, build necessary documentation along with strong background in security best practices especially around credential and privileged access. Takes the leadership role for projects, build a project plan along with the communication plan and drive the quality deliverables.