Lead Systems Engineer

The Role

At DTCC, we are dedicated to fostering a diverse and inclusive workplace where every employee feels valued and empowered to contribute their best work. Our Information Technology group is at the forefront of innovation, delivering secure and reliable technology solutions that support the global capital markets.

Responsibilities

• Serves as a third level technical support Engineer for day-to-day activities, analysis, troubleshooting and is responsible for the integrity and reliability of the VDI environments.
• Serves as a subject matter expert in Microsoft Azure Services, Windows 365, Azure Virtual Desktop (AVD) and Microsoft Entra.
• Responsible for supporting the implementation of new systems, upgrades, and modifications.
• Participates in planning, testing, coordinating, and scheduling.
• Ensures that change management and defined security procedures for all assigned systems are executed in accordance with client policies and procedures.
• Minimizes client service interruptions through early identification and resolution of problems.
• Analyzes monitoring and maintenance data and implements changes as required to achieve optimum performance.
• Makes and implements recommendations for resources required to maintain and/or expand service levels.
• Leverages automation and scripting to standardize, accelerate, and scale operational workflows across the Digital Workplace virtual infrastructure, supporting both new implementations and repetitive support tasks.
• Deploy, Configure, and Maintain iGel OS platform and support endpoint management with automated processes for installation of updates and configuration.
• Performs routine system analysis, develops reporting metrics, performs proactive and predictive analysis, documentation, testing, implementation, and on-going support.
• Responsible for problem management activities, providing tier-three support for incident and problem resolution.
• Extensive interfacing, collaboration, and coordination of efforts with vendors and other departments in the company.
• Provides training to Help Desk team members, Operations staff and Level 1-2 Engineers, as needed.
• Must be flexible and be available to provide off-hours support when required and be a part of a 24/7 On-Call rotation.
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately.

Qualifications

• Minimum of 6 years of related experience.
• Bachelor's degree preferred or equivalent experience.
• Minimum of 5 years’ experience in Desktop and Remote Access Technologies including VDI and Citrix Cloud.
• Subject Matter Expert with 5+ years of experience in the following Citrix technologies: CVAD (Citrix Virtual Applications and Desktops), NetScaler, Provisioning Services, Machine Creation Services, Cloud Services and Storefront servers.
• 5 + Years’ experience with Microsoft Windows Server and Workstation technologies.
• Strong knowledge of Microsoft Azure Cloud Services, Infrastructure services such as Networking, Print and File Services, Storage Services, Security Services and Active Directory Policy management.
• Microsoft Azure services (design/implementation/optimization/troubleshooting)
• Azure Virtual Desktop (AVD) (host pools, images, scaling, FSLogix, monitoring, performance)
• Windows 365 and Azure Virtual Desktop (AVD) (use cases, integration, connectivity, support model)
• Networking for cloud/VDI (VNets, DNS, NSGs, firewall/proxy, latency/bandwidth)
• Microsoft Entra (Entra ID) (Conditional Access, MFA, governance, integration for virtual desktops)
• Strong knowledge of IGEL platform: OS Base Build & Configuration Authorization & Authentication Support and Management of the endpoint devices including maintenance
• Knowledge of SysTrack monitoring tools, Microsoft SQL Server, and IIS.
• Strong background in Ivanti formerly known as AppSense Management Suite and Storage Area Networks
• Knowledge of PowerShell scripting
• Strong project management and leadership skills
• Self-starter, independent worker, and team player
• Good written and verbal communication skills
• Working knowledge of the ITIL framework
• Knowledge and expertise in disaster recovery procedures