Lead Systems Engineer

The Role

At DTCC, we are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Responsibilities

• Serves as a third level technical support Engineer for day-to-day activities, analysis, troubleshooting and is responsible for the integrity and reliability of the VDI environments.
• Serves as a subject matter expert in Microsoft Azure Services, Windows 365, Azure Virtual Desktop (AVD) and Microsoft Entra.
• Responsible for supporting the implementation of new systems, upgrades, and modifications.
• Participates in planning, testing, coordinating, and scheduling.
• Ensures that change management and defined security procedures for all assigned systems are executed in accordance with client policies and procedures.
• Minimizes client service interruptions through early identification and resolution of problems.
• Analyzes monitoring and maintenance data and implements changes as required to achieve optimum performance.
• Makes and implements recommendations for resources required to maintain and/or expand service levels.
• Leverages automation and scripting to standardize, accelerate, and scale operational workflows across the Digital Workplace virtual infrastructure, supporting both new implementations and repetitive support tasks.
• Deploy, Configure, and Maintain iGel OS platform and support endpoint management with automated processes for installation of updates and configuration.
• Performs routine system analysis, develops reporting metrics, performs proactive and predictive analysis, documentation, testing, implementation, and on-going support.
• Responsible for problem management activities, providing tier-three support for incident and problem resolution.
• Extensive interfacing, collaboration, and coordination of efforts with vendors and other departments in the company.
• Provides training to Help Desk team members, Operations staff and Level 1-2 Engineers, as needed.
• Must be flexible and be available to provide off-hours support when required and be a part of a 24/7 On-Call rotation.
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately.

Qualifications

• Minimum of 6 years of related experience
• Bachelor's degree preferred or equivalent experience
• Minimum of 5 years’ experience in Desktop and Remote Access Technologies including VDI and Citrix Cloud
• Subject Matter Expert with 5+ years of experience in the following Citrix technologies: CVAD (Citrix Virtual Applications and Desktops), NetScaler, Provisioning Services, Machine Creation Services, Cloud Services and Storefront servers.
• 5 + Years’ experience with Microsoft Windows Server and Workstation technologies
• Strong knowledge of Microsoft Azure Cloud Services, Infrastructure services such as Networking, Print and File Services, Storage Services, Security Services and Active Directory Policy management.
• Microsoft Azure services (design/implementation/optimization/troubleshooting)
• Azure Virtual Desktop (AVD) (host pools, images, scaling, FSLogix, monitoring, performance)
• Windows 365 and Azure Virtual Desktop (AVD) (use cases, integration, connectivity, support model)
• Networking for cloud/VDI (VNets, DNS, NSGs, firewall/proxy, latency/bandwidth)
• Microsoft Entra (Entra ID) (Conditional Access, MFA, governance, integration for virtual desktops)
• Strong knowledge of IGEL platform: OS Base Build & Configuration Authorization & Authentication Support and Management of the endpoint devices including maintenance
• Knowledge of SysTrack monitoring tools, Microsoft SQL Server, and IIS.
• Strong background in Ivanti formerly known as AppSense Management Suite and Storage Area Networks
• Knowledge of PowerShell scripting
• Strong project management and leadership skills
• Self-starter, independent worker, and team player
• Good written and verbal communication skills
• Working knowledge of the ITIL framework
• Knowledge and expertise in disaster recovery procedures